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For Companies At a Glance
- Tasks: Provide exceptional customer service and engage with customers to drive sales.
- Company: Join Abercrombie & Fitch Co., a global leader in trendy apparel for all ages.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and fosters a fun work culture.
- Qualifications: Must have at least one year of customer service experience and a strong work ethic.
- Other info: Follow us on Instagram @LIFEATANF to see what it’s like to #WORKATHCO.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids\’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear, and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities Dixie and Charli D\’Amelio, offers trend-forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life.
The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia, and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com, and www.socialtourist.com.
Job Description
The Job
Provides great customer service by anticipating and responding to customer\’s needs. Possesses an individualized style that relates to customers. Engages customers in a genuine way to drive sales and provide an exciting, fast, and easy store experience. Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization, and sales floor replenishment. Executes necessary operational functions in the event that a manager is not present.
Brand Representative Leads work schedule requirements vary across countries but are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.
What You\’ll Do
- Delivers excellence in customer experience to drive sales
- Effective communication
- Leads associates in maintaining salesfloor presentation
- Asset protection and shrink management
- Adherence to policies and procedures
- Oversees stockroom organization
Qualifications
What it takes
- At least one year of customer service experience
- Strong work ethic
- Assertiveness
- Applied learning ability
- Attention to detail
- Analytical skills
- Adaptability and flexibility
- Ability to multi-task
- Stress tolerance
Additional Information
What you\’ll get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you\’ll be eligible to participate in various benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our company\’s culture and values, but most importantly – with you!
- Merchandise discount
- Flexible schedule
- Opportunities for career advancement
- Opportunity to become a brand affiliate
- Training and development
- A global team of people who celebrate you for being YOU
Follow us on Instagram @LIFEATANF to see what it\’s like to #WORKATHCO.
Please note that any job offers for this role could be subject to and conditional upon the applicant completing applicable work visa formalities. The company may contact you to specify which documents are required.
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer. #J-18808-Ljbffr
Hollister CO. - Brand Representative Lead, St. Davids 2 employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister CO. - Brand Representative Lead, St. Davids 2
✨Tip Number 1
Familiarise yourself with the Hollister brand and its values. Understanding their commitment to customer experience and individuality will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to anticipate needs can set you apart.
✨Tip Number 3
Be ready to discuss your leadership experience, even if it's informal. Mention any instances where you've taken initiative or led a team, as this role involves overseeing associates.
✨Tip Number 4
Demonstrate your adaptability and flexibility by sharing experiences where you've successfully managed multiple tasks under pressure. This is crucial for the fast-paced environment at Hollister.
We think you need these skills to ace Hollister CO. - Brand Representative Lead, St. Davids 2
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hollister's brand values and customer experience. This will help you tailor your application to reflect how you can embody their spirit of celebrating individuality and comfort.
Highlight Relevant Experience: Make sure to emphasise any previous customer service roles or experiences that showcase your ability to engage with customers and drive sales. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the brand. Mention how your personal style aligns with Hollister's ethos and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hollister and its values during the interview. Share how you relate to the brand's mission of celebrating individuality and comfort, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you anticipated customer needs or resolved issues effectively, as this role heavily focuses on delivering a great customer experience.
✨Emphasise Team Leadership Abilities
As a Brand Representative Lead, you'll be overseeing associates. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past, ensuring that everyone works together to achieve sales goals.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to think on your feet or manage multiple tasks under pressure, as these qualities are essential for the fast-paced retail environment.
