At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join the vibrant Hollister team at Braehead Shopping Centre.
- Benefits: Enjoy a competitive salary, flexible schedule, and merchandise discounts.
- Other info: Great opportunities for career advancement and personal growth.
- Why this job: Be part of a dynamic team and drive sales while having fun.
- Qualifications: Retail experience preferred, but passion and energy are key!
The predicted salary is between 13.8 - 13.8 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- During peak timeframes, hours will increase to support the needs of the business.
What it Takes
- Education – High School Diploma/ G.E.D. equivalent preferred.
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience – No supervisory/ management experience is required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who’ll Celebrate you for Being YOU *pending completion of 90 day probationary period
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. The starting rate for this position is £13.80 per hour (i.e., the recruiting pay range for this position is £13.80 - £13.80 per hour). The starting rate and range may be modified in the future. ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Key Lead - Braehead Shopping Centre, Hollister in Dalry employer: ABERCROMBIE AND FITCH
At Hollister, located in the vibrant Braehead Shopping Centre, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and development. As a Key Lead, you will not only enhance your leadership skills but also enjoy benefits such as a flexible schedule, quarterly sales bonuses, and a supportive team culture that celebrates individuality. Join us to be part of a global brand that values your contributions and offers exciting career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Braehead Shopping Centre, Hollister in Dalry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hollister's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Key Lead role is all about ensuring a quality in-store experience, think of examples from your past retail experience where you went above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, think about times when you've taken the initiative or helped others. Highlighting these moments can really set you apart as a candidate who’s ready to step up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Hollister team!
We think you need these skills to ace Key Lead - Braehead Shopping Centre, Hollister in Dalry
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let us see your enthusiasm for retail! Share any experiences that highlight your customer service skills and how you’ve made a positive impact in previous roles. We love to see candidates who are genuinely excited about creating great shopping experiences.
Tailor Your Application:Make sure to customise your application to fit the Key Lead role. Highlight relevant experiences that showcase your ability to lead a team, manage store operations, and drive sales. We want to know how you can contribute to our store's success!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the strong communication skills we’re looking for in a Key Lead.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Hollister!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister's brand values and current fashion trends. This will not only show your enthusiasm for the role but also demonstrate that you can represent the brand effectively.
✨Showcase Your Customer Focus
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experience where you went above and beyond for customers. This will highlight your strong customer focus and interpersonal skills.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you took initiative or led a project. Share these stories to illustrate your ability to guide and coach others, which is crucial for the Floor Supervisor role.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations on the shop floor, like managing inventory or resolving customer complaints. Practise your responses to these scenarios to show your adaptability and problem-solving skills.
