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- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a global leader in fashion retail.
- Benefits: Enjoy flexible hours, discounts, bonuses, and career growth opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; passion for fashion and customer service is key.
- Other info: Work in a dynamic environment with a supportive global team.
The predicted salary is between 24000 - 36000 £ per year.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do:
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements:
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications:
- Education – High School Diploma/ G.E.D. equivalent preferred
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience – No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
What You’ll Get:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
A Global Team of People Who'll Celebrate you for Being YOU. Abercrombie & Fitch Co. is an Equal Opportunity employer.
Abercrombie & Fitch - Key Lead, Shepherd’s Bush (Westfield) employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abercrombie & Fitch - Key Lead, Shepherd’s Bush (Westfield)
✨Tip Number 1
Get to know Abercrombie & Fitch inside out! Familiarise yourself with their brands and products. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands the company’s vibe and values.
✨Tip Number 2
Practice your people skills! As a Key Lead, you'll be all about customer experience. Role-play scenarios with friends or family to nail down how you'd handle different customer interactions. We want to see your personality shine through!
✨Tip Number 3
Be ready to talk numbers! Brush up on your sales knowledge and think of examples where you've contributed to sales in previous roles. We love candidates who can demonstrate their impact on store performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Abercrombie & Fitch - Key Lead, Shepherd’s Bush (Westfield)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! Abercrombie & Fitch values individuality, so don’t be afraid to express who you are and what makes you unique.
Tailor Your Experience: Make sure to highlight any relevant retail experience you have. If you've worked in a similar role or have customer service experience, mention it! We want to see how your background aligns with the Key Lead position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know the Brand Inside Out
Before your interview, dive deep into Abercrombie & Fitch's brand values and product offerings. Familiarise yourself with their various lines like abercrombie kids and Hollister. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the company.
✨Showcase Your Customer Service Skills
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and how you ensured a positive shopping experience.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of times when you've taken initiative or led a project. Discuss how you can guide and motivate a team, as this role involves coaching Brand Reps and Stock Associates.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Practice responses to scenarios like managing a busy store during peak hours or resolving a customer complaint. This will help you articulate your thought process clearly during the interview.
