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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join the vibrant team at Hollister Co. in Bullring.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Retail experience preferred; passion for fashion and great communication skills are key.
- Other info: Work in a fun environment with a supportive global team celebrating individuality.
The predicted salary is between 24000 - 36000 £ per year.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education - High School Diploma/ G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Hollister Co. - Key Lead, Bullring in Birmingham employer: Abercrombie and Fitch Stores
Contact Detail:
Abercrombie and Fitch Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Bullring in Birmingham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hollister's products, values, and customer experience. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Key Lead, you'll need to interact with customers and guide your team. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a supervisory role before, think of times when you've taken charge or helped others. Share these experiences in your interviews to demonstrate your readiness for the Key Lead position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hollister team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Hollister Co. - Key Lead, Bullring in Birmingham
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your love for retail shine through! Talk about your previous experiences and how they’ve shaped your understanding of customer service. We want to see that you’re excited about creating a great in-store experience.
Highlight Your Team Spirit: As a Key Lead, you'll be guiding others, so make sure to mention any teamwork or leadership experiences you've had. We love seeing candidates who can inspire and motivate their peers, so share those stories with us!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, and that your formatting is consistent. This shows us that you care about quality and understand the importance of presentation—just like in our stores!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Abercrombie and Fitch Stores
✨Know Your Stuff
Before the interview, make sure you brush up on Hollister's brand values and product lines. Being able to discuss their latest collections or fashion trends will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Focus
Prepare examples from your past retail experience where you went above and beyond for a customer. Highlighting your ability to create a positive in-store experience will resonate well, as this is a key part of the Key Lead role.
✨Demonstrate Leadership Potential
Even if you haven't held a formal supervisory role, think of times when you've taken initiative or led a project. Share these experiences to illustrate your capability to guide and coach others, which is crucial for the Floor Supervisor position.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare scenarios where you had to think on your feet or manage stress effectively, as these traits are essential for driving store performance.
