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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a global fashion retailer known for its trendy styles.
- Benefits: Enjoy flexible schedules, merchandise discounts, and quarterly bonuses.
- Why this job: Be part of a supportive team and grow your career in retail.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Follow us on Instagram @LIFEATANF for insights into our culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements
•Schedule will vary weekly but should expect to work at least 16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Promoting Diversity & Inclusion
Work Ethic
Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who\’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
Abercrombie & Fitch - Key Lead, Westfield Stratford employer: Abercrombie and Fitch Stores
Contact Detail:
Abercrombie and Fitch Stores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abercrombie & Fitch - Key Lead, Westfield Stratford
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and current fashion trends. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from your previous retail experience. Think of specific situations where you went above and beyond for a customer, as this aligns perfectly with the Key Lead's focus on quality in-store experiences.
✨Tip Number 3
Be ready to discuss how you would motivate and guide a team. As a Key Lead, you'll be responsible for coaching Brand Reps and Stock Associates, so having a few strategies or anecdotes about team leadership can set you apart.
✨Tip Number 4
Show your flexibility and adaptability by being open about your availability. Since the role requires working weekends and holidays, emphasising your willingness to work during peak times can make you a more attractive candidate.
We think you need these skills to ace Abercrombie & Fitch - Key Lead, Westfield Stratford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Abercrombie & Fitch as a brand. Mention specific examples of how your skills and experiences make you a great fit for the Key Lead position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Abercrombie and Fitch Stores
✨Showcase Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your ability to provide excellent service.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, it's important to show that you can guide and motivate others. Discuss any experiences where you've taken the lead or helped train new team members, highlighting your ability to support and develop your colleagues.
✨Know the Brand Inside Out
Familiarise yourself with Abercrombie & Fitch's products, values, and current fashion trends. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to multi-task or handle stress effectively, and be ready to explain how you managed those situations while maintaining a positive attitude.
