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- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, discounts, bonuses, and career growth opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; passion for fashion and customer service is key.
- Other info: Work in a dynamic environment with a supportive global team.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education- High School Diploma/ G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience- No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer
Hollister – Key Lead, Liverpool One employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister – Key Lead, Liverpool One
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Abercrombie & Fitch's values and products. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Key Lead, you'll be all about creating a top-notch experience for customers. Think of examples from your past roles where you went above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, think about times when you've taken charge or helped others succeed. Highlighting these moments can really set you apart during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Abercrombie & Fitch family.
We think you need these skills to ace Hollister – Key Lead, Liverpool One
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for retail and customer service. Make it relatable and engaging!
Tailor Your Application: Make sure to customise your application for the Key Lead position. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Know Your Brand
Before the interview, dive deep into Abercrombie & Fitch Co.'s brands, especially Hollister. Familiarise yourself with their products, values, and target audience. This will not only show your genuine interest but also help you connect your experiences to their brand ethos.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific situations where you enhanced customer experience or contributed to sales. Use examples that demonstrate your ability to multitask and adapt, as these are key traits for a Key Lead.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of times when you've taken initiative or led a project. Share these stories to illustrate your leadership potential and how you can guide and motivate a team on the shop floor.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This shows you're not just interested in the job, but also in how you can contribute to and grow within the company.
