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- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy competitive pay, flexible hours, and great discounts.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Retail experience preferred, but a passion for fashion and teamwork is key.
The predicted salary is between 15 - 15 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
What it Takes
- Education - High School Diploma/ G.E.D. equivalent preferred.
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No supervisory/ management experience is required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Pending completion of 90 day probationary period. Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.
The starting rate for this position is £15.10 per hour (i.e., the recruiting pay range for this position is £15.10 - £15.10 per hour). The starting rate and range may be modified in the future.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Key Lead - The Bentall Centre, Hollister in Kingston upon Thames employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Lead - The Bentall Centre, Hollister in Kingston upon Thames
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Abercrombie & Fitch's values and products. When you walk into that interview, show them you’re not just another candidate – you’re a fan who understands their vibe.
✨Tip Number 2
Practice your people skills! As a Key Lead, you'll be guiding others, so brush up on your communication and coaching techniques. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your adaptability! Retail can be unpredictable, so share examples of how you've handled challenges in the past. Whether it’s juggling tasks or dealing with difficult customers, let them know you can keep your cool under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you that Key Lead position!
We think you need these skills to ace Key Lead - The Bentall Centre, Hollister in Kingston upon Thames
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the brand. A little bit of flair can go a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands retail and customer service, so connect your past experiences to what we do at Hollister.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Key Lead position. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Abercrombie & Fitch's brand values and current fashion trends. This will not only show your enthusiasm but also help you connect your personal style with the brand’s identity during the conversation.
✨Showcase Your Customer Focus
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experience where you went above and beyond for a customer. This will demonstrate your commitment to quality service and your ability to lead others in providing that same level of care.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you took initiative or led a project. Share these stories to highlight your ability to guide and motivate a team, which is crucial for the Key Lead role.
✨Be Ready for Situational Questions
Expect questions that assess how you handle multiple tasks and adapt to changing situations. Prepare by thinking of specific scenarios where you successfully balanced responsibilities or adapted to unexpected challenges, showcasing your detail-oriented and flexible nature.