Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers, maintain store presentation, and support online orders.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy merchandise discounts, flexible schedules, and career advancement opportunities.
- Other info: Dynamic work environment with training and development to help you grow.
- Why this job: Be part of a vibrant team that celebrates individuality and customer connection.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 12 £ per hour.
Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.
What You’ll Do:
- Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
- Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
- Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
- Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.
What it Takes:
- Ability to create a welcoming and inclusive customer experience.
- Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
- Strong organizational skills and attention to detail.
- Reliability and commitment to consistent attendance.
What You’ll Get:
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.
The starting rate for this position is £12.00 per hour (i.e., the recruiting pay range for this position is £12.00 - £12.00 per hour). The starting rate and range may be modified in the future.
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.
Brand Representative - The Bentall Centre, Hollister in Kingston upon Thames employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Representative - The Bentall Centre, Hollister in Kingston upon Thames
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hollister's products, values, and customer experience. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role. Personal connections can really give you an edge!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend. Focus on how you’d create a welcoming environment and engage customers, as these are key aspects of the Brand Representative role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Brand Representative - The Bentall Centre, Hollister in Kingston upon Thames
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the role, like your ability to create a welcoming environment or your knack for maintaining a tidy sales floor.
Show Enthusiasm: Let us know why you’re excited about this role! Whether it’s your love for fashion or your desire to help customers find what they need, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Know the Brand Inside Out
Before your interview, take some time to research Abercrombie & Fitch Co. and its Hollister brand. Understand their values, target audience, and product offerings. This will help you speak authentically about how you can contribute to creating a welcoming environment for customers.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Think about times when you anticipated their needs or provided exceptional service. This will demonstrate your ability to create a warm and inclusive customer experience, which is key for this role.
✨Demonstrate Organisational Skills
Since maintaining a clean and organised sales floor is crucial, be ready to discuss how you manage tasks efficiently. Share specific strategies you use to stay organised, whether it’s during busy periods or while handling multiple responsibilities at once.
✨Practice Cash Wrap Scenarios
Familiarise yourself with cash wrap operations by practicing how you would handle purchases, returns, and exchanges. You might even want to role-play these scenarios with a friend to ensure you can provide a friendly and positive checkout experience under pressure.