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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, merchandise discounts, and quarterly bonuses.
- Why this job: Be part of a vibrant team that values individuality and offers growth opportunities.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work at least 16 hours weekly, with shifts on weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites such as abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.
Job Description
The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring effective store operations. They are part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routines
- Product knowledge & brand awareness
- Business understanding
- Proactive thinking
- Attention to detail
- Register/Point of Sales use
- Asset protection
- Visual displays
- System skills
- Work schedule requirements
• Schedule varies weekly; expect to work at least 16 hours per week.
• Required availability on Saturdays, Sundays, and certain holidays.
• Hours may increase during peak periods to support business needs.
Qualifications
- High School Diploma/G.E.D. preferred
- At least 1 year of retail experience preferred
- No supervisory/managerial experience required
- Customer focus, communication, interpersonal skills
- Fashion trend knowledge, outgoing, assertiveness
- Adaptability, stress tolerance, poise, ambition
- Multi-tasking, applied learning, promoting diversity & inclusion
- Work ethic, omni-channel service experience
Additional Information
What You’ll Get
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Opportunities for career advancement
- Potential to become a brand affiliate
- Training and development programs
- A global team that celebrates individuality
Follow us on Instagram @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
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Hollister - Key Lead, Victoria Square employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Victoria Square
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and product lines. Understanding their commitment to quality and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to lead and motivate a team can set you apart as a candidate for the Key Lead position.
✨Tip Number 3
Be ready to discuss your knowledge of current fashion trends and how they relate to the Hollister brand. This will demonstrate your enthusiasm for the role and your ability to connect with customers on a personal level.
✨Tip Number 4
Prepare to talk about your adaptability and stress tolerance, especially in a fast-paced retail environment. Providing examples of how you've successfully managed multiple tasks or challenges will show that you're well-suited for the dynamic nature of this role.
We think you need these skills to ace Hollister - Key Lead, Victoria Square
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Lead position. Understand the responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant retail experience and skills that match the job requirements. Emphasise your customer service abilities, communication skills, and any experience you have in a supervisory role, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the retail environment. Mention specific examples of how you've contributed to team success or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Key Lead role.
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the brand and its products. Research current fashion trends and be ready to discuss how they relate to Hollister's offerings. This will demonstrate your genuine interest in the role and the company.
✨Highlight Your Customer Service Skills
As a Key Lead, customer experience is paramount. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. This will showcase your ability to lead by example and ensure a quality in-store experience.
✨Demonstrate Leadership Potential
Even if you don't have formal supervisory experience, think of times when you've taken initiative or led a project. Discuss how you can guide and motivate a team, as this is crucial for the Key Lead position.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios related to store operations, such as handling busy periods or managing stock levels. This will help you illustrate your proactive thinking and attention to detail.
