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For Companies At a Glance
- Tasks: Deliver excellent customer service and engage with customers to drive sales.
- Company: Join Abercrombie & Fitch Co., a global leader in trendy apparel for all ages.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and fosters a fun work culture.
- Qualifications: Must have at least one year of customer service experience and strong communication skills.
- Other info: Work primarily on weekends and during peak holiday seasons.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style.
The Job
- Provides great customer service by anticipating and responding to customer’s needs.
- Possesses an individualized style that relates to customers.
- Engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience.
- Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment.
- Executes necessary operational functions in the event that a manager is not present.
What You’ll Do
- Delivers Excellence in Customer Experience to Drive Sales
- Communication Leads Associates in Maintaining Salesfloor Presentation
- Asset Protection and Shrink Policies and Procedures Adherence
- Oversees Stockroom Organization
What it Takes
- At Least One Year of Customer Service Experience
- Work Ethic
- Assertiveness
- Applied Learning
- Attention to Detail
- Analytical Skills
- Adaptability / Flexibility
- Multi-Tasking
- Stress Tolerance
What You’ll Get
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Hollister Co. - Brand Representative Lead, Regent Street employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Brand Representative Lead, Regent Street
✨Tip Number 1
Familiarise yourself with the Hollister brand and its values. Understanding their commitment to customer experience and individuality will help you connect with the team during interviews and showcase your alignment with their culture.
✨Tip Number 2
Demonstrate your customer service skills in real-time scenarios. Be prepared to discuss specific instances where you've gone above and beyond for a customer, as this role heavily focuses on delivering an exceptional shopping experience.
✨Tip Number 3
Showcase your leadership potential. As a Brand Representative Lead, you'll be overseeing associates, so share examples of how you've successfully led a team or taken initiative in previous roles to highlight your capability.
✨Tip Number 4
Be ready to discuss your adaptability and stress tolerance. Retail can be fast-paced, especially during peak times, so prepare to explain how you've managed multiple tasks under pressure in past experiences.
We think you need these skills to ace Hollister Co. - Brand Representative Lead, Regent Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hollister Co.'s brand values and customer experience. Reflect this understanding in your application to show that you align with their mission of celebrating individuality and comfort.
Highlight Relevant Experience: Emphasise your customer service experience, particularly any roles where you engaged with customers or led a team. Use specific examples to demonstrate your skills in communication, adaptability, and stress tolerance.
Tailor Your CV: Customise your CV to highlight experiences and skills that are directly relevant to the Brand Representative Lead role. Make sure to include keywords from the job description to pass through any applicant tracking systems.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the brand. Share why you want to work for Hollister Co. and how you can contribute to their team and customer experience.
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hollister and its values during the interview. Share how you relate to the brand's mission of celebrating individuality and comfort, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your ability to provide excellent customer service. Highlight situations where you anticipated customer needs or resolved issues effectively, as this is crucial for the Brand Representative Lead role.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Brand Representative Lead, such as overseeing stockroom organisation and maintaining sales floor presentation. Being knowledgeable about these responsibilities will show your preparedness and commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
