At a Glance
- Tasks: Steer strategy and lead teams to deliver exceptional service in a dynamic environment.
- Company: Join a forward-thinking organisation committed to inclusivity and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Engage with diverse stakeholders and drive positive change in the pensions sector.
- Why this job: Make a real impact by shaping service delivery and enhancing member experiences.
- Qualifications: Strong strategic thinker with senior leadership experience in regulated environments.
The predicted salary is between 80000 - 100000 £ per year.
Responsibilities
- Helping steer strategy as a core voice on the Executive Management Team, working closely with the Trustee Board
- Building collaborative, motivated teams and championing a positive, inclusive culture
- Leading your teams through change, working hand‑in‑hand with other senior leaders on big strategic priorities
- Building strong relationships with everyone from the Trustee Board and employer reps to trade unions and key suppliers
- Taking ownership of the organisation's pensions administration platform, making sure it works hard for members and employers alike
- Keeping a close eye on compliance and reporting into the CEO and Trustee Board
- Making sure members and employers get a great service, every time
- Acting as Secretary to the Operations Committee, keeping governance running smoothly
- Staying on top of risk, resourcing, and making sure employer data and contributions are processed accurately and on time
Qualifications
- You'll need strong strategic thinking, solid financial acumen, and proven senior leadership experience in a complex, regulated environment.
- Pensions or financial services experience would be a real plus.
- You're someone who can hold their own in the boardroom, build relationships easily, and genuinely cares about doing right by the people you serve.
Logistics: This is a hybrid role, and you’ll need to be in the London office at least twice a week.
Chief Service Delivery Officer in London employer: Abenefit2u
As a leading organisation in the pensions sector, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development and strategic leadership, we offer unique opportunities for growth while ensuring our teams are supported through change. Located in the heart of London, our hybrid working model allows for flexibility, making it an ideal environment for those seeking meaningful and rewarding employment.
We think you need these skills to ace Chief Service Delivery Officer in London
Strategic Thinking
Financial Acumen
Senior Leadership Experience
Pensions Administration
Regulatory Compliance
Relationship Building
Change Management
