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- Tasks: Support train operations by resolving faults and coordinating technical assistance.
- Company: Join Greater Anglia, a leader in the railway network with modern, eco-friendly trains.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and a solid pension plan.
- Why this job: Kickstart your career in a dynamic environment while making a real impact on rail travel.
- Qualifications: HNC/HND in engineering and 5+ years of relevant experience required.
- Other info: Be part of a supportive team that values inclusivity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Please note that we are unable to accept your application if you do not meet the following criteria.
- HNC/HND (or equivalent) qualification in an engineering-related discipline, with 5+ years' experience in engineering or rolling stock.
- The candidate should have effective IT skills, including proficiency in Microsoft Excel and Word.
- Safety aware, with an understanding of safety management processes and the ability to identify and assess potential risks.
This vacancy is for persons aged 18 and over.
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
We're looking for a proactive and safety-focused Fleet Support Technician to join our Fleet Control team. In this critical support role, you'll be the first point of contact for Drivers reporting train faults, working quickly to resolve issues and minimise disruption to our services. Your ability to manage incidents efficiently.
Key Responsibilities
- Raise accurate work orders for all defects, detailing the fault, attempted mitigations, and outcomes in line with the Fleet Support Technician Workflow policy.
- Coordinate technical support from third parties, including Technical On-Call and the Train Maintenance Provider (TMP).
- Maintain accurate and complete data entry in the Asset Management System and monitor shared inboxes for timely fault reporting.
- Identify and record repeat defects, and escalate potential safety-related incidents in line with RM/RT8250 and internal policies.
- Utilise the Decision Support Tool for fault management, raising change requests where no mitigation procedure exists.
- Monitor real-time remote train data to detect faults, working closely with Remote Performance Support Managers (RPSMs).
We're Looking For Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are eager to learn, an effective presenter and communicator, capable of writing code, scripts, processes and procedures.
- Have a basic understanding of engineering principles and operational railway knowledge.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Be an ambitious systems thinker with the ability to streamline processes and information.
What's in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 21st November 2025. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your G A Game?
About Greater Anglia Recruitment: The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations. Greater Anglia is transforming the railway in East Anglia.
Fleet Support Technician in Romford employer: Abellio Greater Anglia
Contact Detail:
Abellio Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Technician in Romford
✨Tip Number 1
Network like a pro! Reach out to current employees at Greater Anglia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Fleet Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and safety management processes. Be ready to discuss how you’ve handled incidents in the past and how you can contribute to a safe working environment.
✨Tip Number 3
Show off your IT skills! Be prepared to demonstrate your proficiency in Microsoft Excel and Word during the interview. Maybe even bring along a quick example of how you've used these tools effectively in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greater Anglia team.
We think you need these skills to ace Fleet Support Technician in Romford
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your HNC/HND or equivalent qualifications in engineering. We want to see that you’ve got the right background and experience, so don’t be shy about showcasing your 5+ years in the field!
Be IT Savvy: Since effective IT skills are a must, especially with Microsoft Excel and Word, give us examples of how you've used these tools in your previous roles. Show us you can handle data like a pro!
Safety First!: We’re all about safety here at Greater Anglia, so make sure to mention any experience you have with safety management processes. If you’ve identified and assessed risks before, let us know how you did it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abellio Greater Anglia
✨Know Your Engineering Stuff
Make sure you brush up on your engineering principles and rolling stock knowledge. Be ready to discuss your HNC/HND qualification and how your 5+ years of experience have prepared you for this role. They’ll want to see that you can apply your technical skills in real-world scenarios.
✨Show Off Your IT Skills
Since effective IT skills are a must, especially in Microsoft Excel and Word, be prepared to demonstrate your proficiency. You might be asked to solve a problem or analyse data on the spot, so practice using these tools beforehand to feel confident.
✨Safety First!
As a Fleet Support Technician, safety awareness is crucial. Familiarise yourself with safety management processes and be ready to discuss how you've identified and assessed risks in past roles. This will show them you take safety seriously and understand its importance in the railway industry.
✨Be a Team Player
They’re looking for someone who can communicate effectively and work well under pressure. Prepare examples of how you’ve collaborated with others in previous jobs, especially in high-stress situations. Highlight your 'can-do' attitude and how you contribute to a positive team environment.