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- Tasks: Support train operations by resolving faults and ensuring smooth service delivery.
- Company: Join Greater Anglia, a leader in transforming the railway experience.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and pension perks.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: HNC/HND in engineering and 5+ years of relevant experience required.
- Other info: Be part of a supportive team that values inclusivity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Please note that we are unable to accept your application if you do not meet the following criteria.
- HNC/HND (or equivalent) qualification in an engineering-related discipline, with 5+ years' experience in engineering or rolling stock.
- The candidate should have effective IT skills, including proficiency in Microsoft Excel and Word.
- Safety aware, with an understanding of safety management processes and the ability to identify and assess potential risks.
This vacancy is for persons aged 18 and over.
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
We're looking for a proactive and safety-focused Fleet Support Technician to join our Fleet Control team. In this critical support role, you'll be the first point of contact for Drivers reporting train faults, working quickly to resolve issues and minimise disruption to our services.
Key Responsibilities
- Raise accurate work orders for all defects, detailing the fault, attempted mitigations, and outcomes in line with the Fleet Support Technician Workflow policy.
- Coordinate technical support from third parties, including Technical On-Call and the Train Maintenance Provider (TMP).
- Maintain accurate and complete data entry in the Asset Management System and monitor shared inboxes for timely fault reporting.
- Identify and record repeat defects, and escalate potential safety-related incidents in line with RM/RT8250 and internal policies.
- Utilise the Decision Support Tool for fault management, raising change requests where no mitigation procedure exists.
- Monitor real-time remote train data to detect faults, working closely with Remote Performance Support Managers (RPSMs).
We're Looking For Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively.
- Are eager to learn, an effective presenter and communicator, capable of writing code, scripts, processes and procedures.
- Possess a basic understanding of engineering principles and operational railway knowledge.
- Are calm under pressure, able to think on their feet, and handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Be an ambitious systems thinker with the ability to streamline processes and information.
What's in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 21st November 2025. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your G A Game?
About Greater Anglia Recruitment: The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations. Greater Anglia is transforming the railway in East Anglia.
Fleet Support Technician in London employer: Abellio Greater Anglia
Contact Detail:
Abellio Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Greater Anglia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and safety management processes. Think of real-life examples where you’ve solved problems or improved processes. We want to see that 'can-do' attitude in action!
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you’ve used tools like Microsoft Excel and Word in your previous roles. Maybe even bring along a quick demo of a project you’ve worked on to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Greater Anglia team. Let’s get you on board!
We think you need these skills to ace Fleet Support Technician in London
Some tips for your application 🫡
Show Off Your Qualifications: Make sure to highlight your HNC/HND or equivalent qualifications in engineering. We want to see that you’ve got the right background and experience, so don’t be shy about showcasing your 5+ years in the field!
Be IT Savvy: Since effective IT skills are a must, especially with Microsoft Excel and Word, give us examples of how you've used these tools in your previous roles. Show us you can handle data like a pro!
Safety First!: We’re all about safety here at Greater Anglia. Make sure to mention any experience you have with safety management processes and how you’ve identified and assessed risks in past roles. It’s a big deal for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Abellio Greater Anglia
✨Know Your Engineering Stuff
Make sure you brush up on your engineering principles and rolling stock knowledge. Be ready to discuss your HNC/HND qualification and how your 5+ years of experience have prepared you for this role. They’ll want to see that you can apply your technical skills in real-world scenarios.
✨Show Off Your IT Skills
Since effective IT skills are a must, especially in Microsoft Excel and Word, prepare to demonstrate your proficiency. You might be asked to solve a problem using Excel or explain how you've used these tools in past roles. Have some examples ready!
✨Safety First!
As a Fleet Support Technician, safety awareness is crucial. Be prepared to discuss safety management processes and how you've identified and assessed risks in previous positions. They’ll appreciate candidates who can think critically about safety-related incidents.
✨Be a Team Player
This role requires a friendly and approachable demeanour, so be sure to highlight your teamwork skills. Share examples of how you've collaborated with others to resolve issues or improve processes. They’re looking for someone who can contribute positively to the team environment.