At a Glance
- Tasks: Ensure customer safety and provide top-notch service at Cambridge Station.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, exclusive deals, and wellbeing support.
- Other info: Embrace inclusivity and contribute to a sustainable future.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Friendly, team-oriented individuals with strong communication skills.
The predicted salary is between 13 - 16 € per hour.
You will be working an average of 35 hours per week. Earliest shift times will start at 0530 am, lates 0030 pm, including a combination of early, late, night and weekend. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining. Please note that applicants must be 18 years of age or older. The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical. Candidates will be subject to a Right to Work check & DBS check for this position.
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station. Duties include but are not limited to:
- Create a welcoming environment while providing pro-active assistance to customers on and off trains.
- Maintain and feel comfortable providing top notch customer service in a fast-paced environment, especially at busier stations.
- Support customers with mobility impairments to ensure a smooth journey.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
We’re looking for candidates who:
- Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Are problem solvers, as the role will encounter many different situations, whilst always maintaining integrity.
What’s in it for you:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
The closing date for all completed applications is on Friday 23rd January 2026. Please note vacancies can close earlier due to high influx of candidate applications.
Platform Host (Train Dispatcher) (SYS 1028) in Cambridge employer: Abellio Greater Anglia
Greater Anglia is an exceptional employer, offering a dynamic and supportive work environment at Cambridge Station. With a strong focus on employee wellbeing, inclusive culture, and opportunities for career growth, you will enjoy benefits such as travel discounts, exclusive perks, and comprehensive support services. Join us to be part of a team that values your contributions and fosters a sense of community while shaping the future of rail in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Host (Train Dispatcher) (SYS 1028) in Cambridge
✨Tip Number 1
Get to know the company! Research Greater Anglia and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios as a Platform Host. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greater Anglia family. Don’t miss out on this opportunity!
We think you need these skills to ace Platform Host (Train Dispatcher) (SYS 1028) in Cambridge
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Platform Host role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at Abellio Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Platform Host. Familiarise yourself with customer service principles and safety regulations, as these will be key topics during your discussion.
✨Showcase Your People Skills
As a Platform Host, you'll be interacting with customers constantly. Prepare examples of how you've provided excellent customer service in the past, especially in high-pressure situations. This will demonstrate your ability to stay calm and effective when it matters most.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges you might face on the job, such as assisting customers with mobility impairments or handling disruptions. Practising your responses can help you feel more confident.
✨Arrive Prepared and Punctual
Since the role requires timely arrivals for early and late shifts, show your commitment by arriving at the interview on time. Plan your transport in advance and consider how you would manage your schedule if you were in the role. This will reflect your understanding of the job's demands.
