At a Glance
- Tasks: Ensure customer safety and provide top-notch service at Cambridge Station.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, exclusive deals, and wellbeing support.
- Other info: Embrace inclusivity and contribute to a sustainable future.
- Why this job: Kickstart your career in a dynamic environment with real impact.
- Qualifications: Friendly, team-oriented individuals with strong communication skills.
The predicted salary is between 13 - 16 £ per hour.
You will be working an average of 35 hours per week. Earliest shift times will start at 0530 am, lates 0030 pm, including a combination of early, late, night and weekend. You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining. Please note that applicants must be 18 years of age or older. The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical. Candidates will be subject to a Right to Work check & DBS check for this position.
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station. Duties include but are not limited to:
- Create a welcoming environment while providing pro-active assistance to customers on and off trains.
- Maintain and feel comfortable providing top notch customer service in a fast-paced environment, especially at busier stations.
- Support customers with mobility impairments to ensure a smooth journey.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
We’re looking for candidates who:
- Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
- Are calm under pressure, able to think on their feet, and able to handle various situations.
- Possess a "can-do" attitude and enjoy working as part of a team.
- Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Are problem solvers, as the role will encounter many different situations, whilst always maintaining integrity.
What’s in it for you:
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
The closing date for all completed applications is on Friday 23rd January 2026. Please note vacancies can close earlier due to high influx of candidate applications.
Platform Host (Train Dispatcher) (SYS 1028) in Cambridge employer: Abellio Greater Anglia
Greater Anglia is an exceptional employer, offering a dynamic and supportive work environment at Cambridge Station. With a strong focus on employee wellbeing, inclusive culture, and opportunities for career growth, you will enjoy benefits such as travel discounts, exclusive perks, and comprehensive support services. Join us to be part of a team that values your contributions and fosters a sense of community while shaping the future of rail in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Host (Train Dispatcher) (SYS 1028) in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abellio Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abellio Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Host (Train Dispatcher) (SYS 1028) in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abellio Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Abellio Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abellio Greater Anglia!
How to prepare for a job interview at Abellio Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
