At a Glance
- Tasks: Drive operational excellence and ensure safety across our stations and travel centres.
- Company: Join East Midlands Railway, a top employer dedicated to inclusivity and employee empowerment.
- Benefits: Enjoy free travel on EMR services, discounts on other operators, and comprehensive health plans.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact on safety and customer experience in a dynamic railway environment.
- Qualifications: Strong railway knowledge, excellent communication skills, and passion for safety and improvement.
The predicted salary is between 47000 - 47000 £ per year.
Location: Derby - Head Office
Contract Type: Permanent
Salary: circa £47,000
Benefits: Free travel on EMR services and 75% discount on all other train operators
Closing Date: Friday 12 June 2026
Reference: 2026-52
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.
We're looking for a collaborative and proactive Stations Continuous Improvement & Compliance Manager to help drive operational excellence across our stations and travel centres. In this key operational role, you'll work closely with Station Management Teams, Safety Business Partners, and Competency Assurance colleagues to monitor compliance, identify risks and trends, and implement practical solutions that improve safety, customer experience, and operational performance. You’ll play an important role in ensuring our stations operate safely, efficiently, and in line with industry standards while supporting continuous improvement across the network.
What you’ll be doing:
- Monitor and report on station compliance against industry standards, EMR policies, procedures, and risk assessments
- Support Station Management Teams to create and deliver action plans that address operational and safety concerns
- Work collaboratively with the Competency Assurance Team to identify trends, share best practice, and improve performance in safety critical roles
- Support the development and ongoing competence of Station Mentors through Continuous Professional Development sessions
- Monitor Travel Centre compliance with Schedule 17 commitments and support audit activity and improvement plans
- Report on Automatic Ticket Gate (ATG) compliance and maintain associated competency standards
- Use operational performance data and trend analysis to identify opportunities for continuous improvement across stations
- Support investigations into accidents, incidents, and close calls, ensuring actions are implemented effectively and lessons learned are shared
- Develop engaging safety and compliance communications, including Safety Briefs and Team Engagement Days
- Maintain operational competence in safety critical station duties and undertake assessments when required
- Fulfil Station Duty Manager shifts and participate in an on-call roster, including weekends
What we’re looking for:
- Strong operational railway knowledge
- Excellent communication skills
- A passion for safety and continuous improvement
- Degree-level education or equivalent operational experience
- Strong knowledge of rail industry rules and operational station management
- Train Dispatcher competency
- Qualified Assessor status for managing Train Dispatcher competence
- IOSH Managing Safely qualification and experience investigating accidents, incidents, and close calls
- Experience producing operational reports using Excel and Power BI
- A passion for delivering excellent customer experience and operational performance
- Experience working with KPIs and business performance measures
- Strong leadership, collaboration, influencing, and stakeholder management skills
- The ability to manage multiple priorities in a fast‑paced operational environment
Safety Critical Role: This position is a safety critical role. Successful candidates will be required to complete a safety critical medical assessment, including drugs and alcohol screening, as part of the recruitment process.
Why join us? When you join us, you’re getting more than a salary. You’ll benefit from:
- Industry‑leading travel benefits including free travel on EMR services and 75% discounted travel on other rail operators for you and your family
- A railway pension scheme
- Retail discounts and cashback offers
- Health plans, gym discounts, free eye tests, and annual flu jabs
- 24/7 Employee Assistance Programme support
- Cycle to Work scheme
- Financial wellbeing support, advice, and grants
- Inclusive employee networks and colleague communities
- And much, much more…
We’re committed to building a diverse and inclusive workplace where everyone feels supported, valued, and able to thrive. We welcome applications from candidates of all backgrounds and experiences.
Stations Governance & Assurance Manager employer: Abellio East Midlands Ltd.
At East Midlands Railway, we pride ourselves on being a Top Employer, fostering a culture of inclusivity and empowerment for our 2,600 employees. As a Stations Governance & Assurance Manager based in Derby, you'll enjoy exceptional benefits such as free travel on EMR services and significant discounts on other operators, alongside opportunities for professional growth in a collaborative environment dedicated to safety and operational excellence.
Contact Details:
Abellio East Midlands Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Stations Governance & Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at East Midlands Railway on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research EMR’s values and recent projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those key skills they’re looking for, like operational railway knowledge and safety awareness. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the EMR team. Let’s get you that job!
We think you need these skills to ace Stations Governance & Assurance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our team at East Midlands Railway!
Show Your Passion for Safety:Since this role is all about safety and compliance, don’t forget to showcase your passion for these areas. Share examples of how you've improved safety or compliance in previous roles – we love hearing about your experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Abellio East Midlands Ltd.
✨Know Your Stuff
Make sure you brush up on your operational railway knowledge. Familiarise yourself with industry standards, EMR policies, and compliance procedures. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Stations Governance & Assurance Manager, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully collaborated with others in the past, especially in safety-critical situations. This will demonstrate your ability to influence and lead.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific operational challenges or safety incidents. Think through potential scenarios and how you would approach them, focusing on continuous improvement and compliance. This will highlight your proactive mindset.
✨Engage with Your Passion for Safety
Your passion for safety and customer experience should shine through during the interview. Be ready to discuss your experiences with safety management and how you've contributed to improving operational performance in previous roles. This will resonate well with the interviewers.
