At a Glance
- Tasks: Monitor compliance, support safety initiatives, and improve operational performance across stations.
- Company: Join East Midlands Railway, a team dedicated to safety and customer satisfaction.
- Benefits: Enjoy free travel, discounts, health plans, and a supportive work environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on safety and customer experience in the railway industry.
- Qualifications: Strong railway knowledge, communication skills, and passion for continuous improvement required.
The predicted salary is between 47000 - 47000 £ per year.
Location: Derby - Head Office
Contract Type: Permanent
Salary: circa £47,000
Travel benefits: Free travel EMR services and 75% discount on all other train operators
Closing Date: Friday 12 June 2026
Reference: 2026-52
Overview
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.
What you’ll be doing:
- Monitor and report on station compliance against industry standards, EMR policies, procedures, and risk assessments.
- Support Station Management Teams to create and deliver action plans that address operational and safety concerns.
- Work collaboratively with the Competency Assurance Team to identify trends, share best practice, and improve performance in safety critical roles.
- Support the development and ongoing competence of Station Mentors through Continuous Professional Development sessions.
- Monitor Travel Centre compliance with Schedule 17 commitments and support audit activity and improvement plans.
- Report on Automatic Ticket Gate (ATG) compliance and maintain associated competency standards.
- Use operational performance data and trend analysis to identify opportunities for continuous improvement across stations.
- Support investigations into accidents, incidents, and close calls, ensuring actions are implemented effectively and lessons learned are shared.
- Develop engaging safety and compliance communications, including Safety Briefs and Team Engagement Days.
- Maintain operational competence in safety critical station duties and undertake assessments when required.
- Fulfil Station Duty Manager shifts and participate in an on-call roster, including weekends.
What we’re looking for:
- Strong operational railway knowledge, excellent communication skills, and a passion for safety and continuous improvement.
- Degree-level education or equivalent operational experience.
- Strong knowledge of rail industry rules and operational station management.
- Train Dispatcher competency.
- Qualified Assessor status for managing Train Dispatcher competence.
- IOSH Managing Safely qualification and experience investigating accidents, incidents, and close calls.
- Experience producing operational reports using Excel and Power BI.
- A passion for delivering excellent customer experience and operational performance.
- Experience working with KPIs and business performance measures.
- Strong leadership, collaboration, influencing, and stakeholder management skills.
- The ability to manage multiple priorities in a fast‑paced operational environment.
Safety Critical Role
This position is a safety critical role. Successful candidates will be required to complete a safety critical medical assessment, including drugs and alcohol screening, as part of the recruitment process.
You’ll benefit from:
- Industry-leading travel benefits including free travel on EMR services and 75% discounted travel on other rail operators for you and your family.
- A railway pension scheme.
- Retail discounts and cashback offers.
- Health plans, gym discounts, free eye tests, and annual flu jabs.
- 24/7 Employee Assistance Programme support.
- Cycle to Work scheme.
- Financial wellbeing support, advice, and grants.
- Inclusive employee networks and colleague communities.
- And much, much more.
We’re committed to building a diverse and inclusive workplace where everyone feels supported, valued, and able to thrive. We welcome applications from candidates of all backgrounds and experiences.
Governance & Assurance Manager employer: Abellio East Midlands Ltd.
At East Midlands Railway, we pride ourselves on fostering a collaborative and inclusive work environment where safety and customer satisfaction are at the forefront of our mission. As a Governance & Assurance Manager based in Derby, you'll enjoy industry-leading travel benefits, a supportive culture focused on continuous professional development, and numerous health and wellbeing initiatives that ensure you thrive both personally and professionally. Join us in making a meaningful impact on the railway experience for the East Midlands community.
Contact Details:
Abellio East Midlands Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Governance & Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at East Midlands Railway on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on EMR's policies and procedures, and be ready to discuss how your experience aligns with their commitment to safety and customer service.
✨Tip Number 3
Show off your passion for continuous improvement! Think of examples from your past where you've made a difference in safety or operational performance, and be ready to share them during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EMR team!
We think you need these skills to ace Governance & Assurance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in governance and assurance. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion for Safety:Since this role is all about safety and compliance, don’t forget to mention any specific experiences or qualifications you have that demonstrate your commitment to these areas. We love seeing candidates who share our passion!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible!
How to prepare for a job interview at Abellio East Midlands Ltd.
✨Know Your Stuff
Make sure you brush up on your operational railway knowledge. Familiarise yourself with EMR policies, procedures, and industry standards. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Governance & Assurance Manager, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully collaborated in the past, especially in safety-critical situations. This will highlight your ability to influence and lead.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like compliance issues or safety incidents. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and commitment to continuous improvement.
✨Bring Data to the Table
Since you'll be using operational performance data and trend analysis, be ready to discuss your experience with tools like Excel and Power BI. Share examples of how you've used data to drive improvements in previous roles, as this will resonate well with the interviewers.
