At a Glance
- Tasks: Analyse customer data to provide actionable insights for marketing strategies.
- Company: Join a dynamic marketing team at a leading company focused on customer insights.
- Benefits: Flexible working hours, 33 days holiday, and discounts on products.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Kickstart your analytics career and make a real impact on marketing decisions.
- Qualifications: Basic Excel skills and a curious mindset; some exposure to SQL is a plus.
The predicted salary is between 35000 - 35000 £ per year.
Role Summary
We are looking for a curious and commercially minded Junior Customer Insight Analyst to join our Marketing team.
This is a brilliant opportunity for someone at the start of their insight or analytics career who enjoys working with data, questions and turning numbers into clear, useful recommendations.
You will support analysis across customer acquisition, retention, upsell and lifetime value.
You will help the team understand campaign performance, spot opportunities for growth and contribute to test-and-learn activity across print, digital, in-box and CRM campaigns.
You will learn how customer quality, payback, profitability, NPS, brand awareness and customer satisfaction measures help shape marketing decisions.
You will work closely with our brilliant marketing specialists, building confidence in Excel, SQL, reporting, storytelling and commercial thinking.
Key Responsibilities & Objectives
- Report on and deliver actionable insight on profitability of marketing spend, including Acquisition, Retention and Upselling campaigns
- Help turn campaign data into clear, actionable insight for the Marketing and Trading teams.
- Assist with test-and-learn plans for print, digital, in-box and CRM activity, helping the team understand what is driving incremental sales.
- Analyse customer quality measures, including who we acquire, how we retain them and what encourages customers to buy more.
- Support analysis of NPS, brand awareness and customer satisfaction measures, using both leading and lagging KPIs to build a fuller view of performance.
- Contribute to ad hoc analysis where the team spots commercial opportunities or performance questions that need exploring.
Essential Skills and Experience
- Foundational Excel skills with the appetite and commitment to build them quickly
- Some exposure to SQL, data tools, statistics, marketing analytics, commercial analysis or customer
- A naturally inquisitive approach: you enjoy asking why something happened and what the business can do next.
- Great communication skills, with the ability to explain data clearly
- A collaborative style and the confidence to work with people across Marketing, Trading and other teams
- Comfortable working as part of a team and asking for support when needed
What we offer
This is a full-time position working Monday to Friday, 37.5 hours per week.
Our core working hours are 9.00am - 5.30pm, however, we offer flexibility.
You will be based in our Putney office but we have a hybrid working environment, with two days in the office required, on site, per week.
- 33 days inclusive of bank holidays (FTE)
- A free box of fruit and veg every week
- Up to 35% discount on A&C products
- Cycle to Work Scheme
- Contributory pension scheme
- Grant on team sports
Junior Customer Insight Analyst in Putney employer: Abel & Cole
Abel & Cole is an excellent employer that values its employees by offering a supportive work culture and a commitment to professional growth. With flexible working options, generous benefits such as 33 days of holiday, and a contributory pension scheme, the company fosters an environment where financial insights drive meaningful business performance. Join us in a role that not only enhances your analytical skills but also contributes to our mission of delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Insight Analyst in Putney
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Abel & Cole!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Junior Customer Insight Analyst in Putney
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Abel & Cole, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Abel & Cole
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Abel & Cole’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
