At a Glance
- Tasks: Deliver exceptional customer experiences via phone, email, and social media.
- Company: Join Abel & Cole, a pioneer in organic and sustainable food delivery.
- Benefits: Enjoy a competitive salary, weekly fruit and veg box, and discounts on products.
- Other info: Fixed term contract with potential for permanent role; great development opportunities.
- Why this job: Be part of a passionate team making a positive impact on food and the planet.
- Qualifications: Strong communication skills and a passion for customer service; experience is a plus.
The predicted salary is between 28860 - 28860 £ per year.
Who are we? Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it’s one way to save the future. It’s these values that enabled us to become B Corp certified; an optional audit we’ve gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement. We’re looking for more people to join our team of over 550, to share our passion for doing the right thing even bigger and better than we do already.
Role Summary: This is not just any customer care role. Our wonderful team is the voice of Abel & Cole to our customers, and the voice of our customers to Abel & Cole. Whether it’s over the phone, on email or through social media, we’re looking for someone who will help us deliver exceptional customer experience at every touchpoint. You’ll have a real impact as part of a team who are high energy, collaborative, and genuinely care about the mission to do food right. You’ll be answering all manner of queries and questions over the phone and email. Anything from setting up new customer accounts to finding out what seasonal veg is in our All-British Veg box this week. As a brand, we’re warm, genuine and knowledgeable – which is exactly how our conversations with customers feel, so there are no strict scripts. We’ll give you comprehensive training to get the ball rolling, and to ensure that you know your carrot from your Coeur de Boeuf tomato.
This is a fixed term contract role, for a period of 3 months to support during the Christmas period with the possibility of a permanent contract at the end. Christmas at Abel & Cole is a brilliant time to be part of our team, as we deliver plenty of joy to customers to make the season extra special. Also, this is a great opportunity to gain a broader understanding of what we do, while building valuable relationships and collaborating with colleagues across different areas of the business.
To get to know you, we will be holding an assessment morning on 22nd September 2026 following an initial virtual interview. You will need to be available for the assessment morning.
Fixed Term Contract: Full time (37.5 hours over 5 days), 5th October 2026 - 4th January 2027
Place of work: Putney Office, 126 New King's Rd, London SW6 4LZ
Hours: Hours can be contracted between 8am – 6pm, although typically, Monday to Friday 8.30am-17.00pm. Weekend hours 9am-5pm. Weekend work is rota based, you’ll be expected to work up to three weekend shifts in a month (at the moment, these are just Saturdays, but at peak times (Christmas) some Sunday work may be required). We are also open on Bank Holidays.
Key Responsibilities:
- Delivering an incredible customer experience by assisting our customers quickly, confidently, and accurately over the phone and email
- Representing our brand as warm, genuine and knowledgeable
- Adhere to the Quality Framework, meeting our performance targets and benchmarks for quality
- Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good
Skills and Experience:
- Excellent written and verbal communication skills
- Passionate about delivering a personal customer experience
- Previous customer service experience is desirable, but not essential
- Basic IT skills, as appropriate systems training will be provided
Personal Attributes:
- You take great pride in your work and have high personal standards
- You’re eager to learn, progress and make the most of every development opportunity
- You’re a people person, able to build rapport quickly, collaborate with others, and have a positive ‘can do’ mindset
- You’re a foodie and have an interest in what Abel & Cole stands for
What we offer:
- Salary of £28,860 (FTE) per annum
- A free box of fruit and veg every week (it’s pretty delicious!)
- Up to 35% discount on A&C products
- Cycle to Work Scheme
- Contributory pension scheme
Abel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
To support Abel & Cole’s commitment to inclusion and diversity, we ask that you remove all personal details from your CV. This includes removal of home address, D.O.B and place of education.
Graduate Customer Care Team Member - Fixed Term Contract in Putney employer: Abel & Cole
Abel & Cole is an excellent employer that values its employees by offering a supportive work culture and a commitment to professional growth. With flexible working options, generous benefits such as 33 days of holiday, and a contributory pension scheme, the company fosters an environment where financial insights drive meaningful business performance. Join us in a role that not only enhances your analytical skills but also contributes to our mission of delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Care Team Member - Fixed Term Contract in Putney
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abel & Cole. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abel & Cole before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Care Team Member - Fixed Term Contract in Putney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abel & Cole:Your cover letter is your chance to shine! Tell us why you want to work at Abel & Cole specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abel & Cole!
How to prepare for a job interview at Abel & Cole
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
