At a Glance
- Tasks: Lead and develop customer-facing technologies in a dynamic e-commerce environment.
- Company: Join Abel & Cole, an award-winning online food retailer with a friendly culture.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Collaborative team environment with excellent mentorship and career advancement opportunities.
- Why this job: Make a real impact on innovative projects while working with cutting-edge tech.
- Qualifications: Experience in full-stack development, particularly with TypeScript, React, and mobile apps.
The predicted salary is between 63000 - 77000 £ per year.
Purpose
The Senior Customer Engineer is a Full-Stack Engineer responsible for the technical direction and implementation of all of Abel & Cole's customer-facing technologies.
The role comprises hands-on software development as well as technical leadership and contribution to systems architecture.
The Senior Customer Engineer plays a key role in shaping and implementing best practice to ensure a smooth Software Development Lifecycle across a broad range of products.
It's an excellent role for an engineer who wants to grow their range across web and mobile and all the technologies that support them.
- Our Tech Stack
- Web: Next. js, Type Script, Zustand, SCSS, React Testing Library, Storybook
- Mobile: React Native, Type Script, React Navigation, React Hook Form, Reanimated, Firebase, Braintree
- Backend: . NET API (Open API/Swagger)
- Testing & CI/CD: Jest, React Testing Library, Azure Dev Ops, Code Push
- Environment/Platform: Azure Cloud, templated infrastructure
Key Responsibilities
- Development and maintenance of several customer-facing products, including websites and mobile apps written with Next. js and React Native.
- Integration of our REST APIs using typed, code-generated (Open API/Swagger) clients.
- Contribute to our APIs — extending, updating, and maintaining the backend endpoints that power both platforms (. NET).
- Own features end-to-end — from technical design through delivery, release, and monitoring.
- Provide technical leadership and hands-on guidance to the engineering team, setting coding standards, architectural direction, and best practices across the codebase.
- Identify and address technical debt, performance bottlenecks, and reliability issues in existing systems.
- Champion best practices across development, Dev Ops, and security.
- Help maintain and improve app store releases and multi-environment builds.
- Collaborate with cross-functional stakeholders to prioritise the roadmap, balancing new feature delivery against consistency of service.
- Mentor mid- and junior-level engineers through code review, pairing, and technical guidance.
- Collaborate closely with Product, Design, and QA in an agile team.
- Evaluate and recommend new tools or frameworks that could improve team velocity or system capability. Monitor developments of the frameworks in use.
- Key Skills & Competencies
- Significant commercial experience as a full-stack engineer, with strong Type Script.
- Proven experience with React and React Native, including shipping apps to the App Store and Google Play.
- Experience building web applications with Next. js (or strong React web experience).
- Solid understanding of consuming REST APIs (experience with a . NET backend a plus).
- Experience with state management using React Context and hooks.
- Strong automated testing habits — Jest, React Testing Library.
- Confident with Git and CI/CD pipelines (Azure Dev Ops ideal).
- Excellent communication skills and a collaborative mindset to ensure teams grow their skills together.
- Familiarity with Agile practices and how they relate to the Software Development Lifecycle.
Desirable Skills and Experience
- SQL / relational database experience (writing and optimising queries, working with schemas).
- Native mobile experience — i OS (Swift/Objective-C, Cocoa Pods) and/or Android (Kotlin/Java, Gradle), including building or maintaining native modules.
- In-app payments integration (Braintree, Stripe, or similar).
- Firebase (Crashlytics, Cloud Messaging/push, Remote Config, Analytics, Performance).
- Animation libraries (Reanimated, Lottie).
- SCSS / modern CSS, and state tooling such as Zustand.
- Experience integrating customer engagement platforms (e. g. Insider, Dynamic Yield, etc.).
- Mobile performance profiling and crash triage.
- Personal Attributes
- Bold, genuine, and collaborative — reflects Abel & Cole's friendly, supportive, and irreverent culture.
- Takes ownership of features end-to-end, from technical design through to delivery and monitoring, and takes pride in the quality and reliability of what's shipped.
- Comfortable balancing hands-on delivery with technical leadership and architectural decision-making.
- Good agile leadership qualities, skilled in helping teams arrive at decisions, with a strong affinity for Scrum values and putting the team and its goals first.
- Enjoys mentoring and helping colleagues grow, with strong written and oral communication and the ability to build relationships with both technical and non-technical stakeholders.
- Curious and enthusiastic about new tools, frameworks, and development methodologies, with a strong desire to keep growing personal skills and industry knowledge.
- Disciplined and independent self-management skills, able to work to deadlines and standards with a minimum of supervision.
- Excellent problem-solving skills and the initiative to find innovative technical solutions.
- Key Relationships
Developers and Automated Test Engineers (day-to-day collaboration within the Customer Technology team); Product Team (feature prioritisation and roadmap direction); Design and QA (agile delivery of customer-facing products); mid- and junior-level engineers (mentoring and technical guidance); cross-functional stakeholders (balancing new feature delivery against consistency of service).
About Abel & Cole
The Senior Customer Engineer will work with developers and automated test engineers in a team that looks after the shopfront of a constantly changing e-commerce business.
They will be guided by our Product Team to develop the most valuable features to make our services easier to use and attractive to customers both new and longstanding.
Abel & Cole is an award-winning online food retailer with its head office based in London.
Famous for our seasonal organic fruit & veg boxes, we deliver a wide range of excellent organic food to over 40,000 people's homes every week across London and the South, the Midlands and the Northwest.
No air freighting, no silly packaging, no nasty chemicals — just great food produced by people who really love what they do.
We consider ourselves bold, irreverent, genuine, friendly and honest, representing a refreshing alternative to supermarket shopping, but without being preachy — this is true of our brand and our internal culture, which combines friendliness, supportiveness and humour with outstanding levels of achievement at work.
Senior Customer Engineer in London employer: Abel & Cole
Abel & Cole is an excellent employer that values its employees by offering a supportive work culture and a commitment to professional growth. With flexible working options, generous benefits such as 33 days of holiday, and a contributory pension scheme, the company fosters an environment where financial insights drive meaningful business performance. Join us in a role that not only enhances your analytical skills but also contributes to our mission of delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Abel & Cole or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Abel & Cole.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Abel & Cole.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Abel & Cole that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Customer Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Abel & Cole.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Abel & Cole and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Abel & Cole
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Abel & Cole uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
