At a Glance
- Tasks: Analyse customer data to provide actionable insights for marketing strategies.
- Company: Join a dynamic marketing team at a forward-thinking company.
- Benefits: Flexible working hours, hybrid environment, and 33 days of leave.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Kickstart your analytics career and make a real impact on marketing decisions.
- Qualifications: Basic Excel skills and a curious mindset; some exposure to SQL is a plus.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a curious and commercially minded Junior Customer Insight Analyst to join our Marketing team. This is a brilliant opportunity for someone at the start of their insight or analytics career who enjoys working with data, asking questions and turning numbers into clear, useful recommendations.
You will support analysis across customer acquisition, retention, upsell and lifetime value. You will help the team understand campaign performance, spot opportunities for growth and contribute to test-and-learn activity across print, digital, in-box and CRM campaigns. You will learn how customer quality, payback, profitability, NPS, brand awareness and customer satisfaction measures help shape marketing decisions. You will work closely with our brilliant marketing specialists, building confidence in Excel, SQL, reporting, storytelling and commercial thinking.
Key Responsibilities & Objectives- Report on and deliver actionable insight on the profitability of marketing spend, including Acquisition, Retention and Upselling campaigns.
- Help turn campaign data into clear, actionable insight for the Marketing and Trading teams.
- Assist with test-and-learn plans for print, digital, in-box and CRM activity, helping the team understand what is driving incremental sales.
- Analyse customer quality measures, including who we acquire, how we retain them and what encourages customers to buy more.
- Support analysis of NPS, brand awareness and customer satisfaction measures, using both leading and lagging KPIs to build a fuller view of performance.
- Contribute to ad-hoc analysis where the team spots commercial opportunities or performance questions that need exploring.
- Foundational Excel skills with the appetite and commitment to build them quickly.
- Some exposure to SQL, data tools, statistics, marketing analytics, commercial analysis or customer research.
- A naturally inquisitive approach: you enjoy asking why something happened and what the business can do next.
- Great communication skills, with the ability to explain data clearly.
- A collaborative style and the confidence to work with people across Marketing, Trading and other teams.
- Comfortable working as part of a team and asking for support when needed.
This is a full-time position working Monday to Friday, 37.5 hours per week. Our core working hours are 9.00am - 5.30pm, however, we offer flexibility. You will be based in our Putney office but we have a hybrid working environment, with two days in the office required, on site, per week.
Junior Customer Insight Analyst in London employer: Abel & Cole
Abel & Cole is an excellent employer that values its employees by offering a supportive work culture and a commitment to professional growth. With flexible working options, generous benefits such as 33 days of holiday, and a contributory pension scheme, the company fosters an environment where financial insights drive meaningful business performance. Join us in a role that not only enhances your analytical skills but also contributes to our mission of delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Insight Analyst in London
✨Data-Driven Networking
Get yourself into the local business intelligence scene! Attend meetups and industry events where you can connect with professionals in the field. Sites like Meetup or Eventbrite often have listings for these types of gatherings. Who knows, you might meet someone from Abel & Cole!
✨Leverage Online Communities
Join online forums and LinkedIn groups focused on business intelligence. Engaging in discussions or sharing your insights can help you stand out. Plus, members often share job opportunities, including entry-level roles like Junior Customer Insight Analyst at places like Abel & Cole.
✨Show Off Your Skills
If you’ve done any projects or analyses—whether for school or personal interest—create a portfolio to showcase your work. Use platforms like GitHub or even your own website to make your skills visible. Recruiters love to see practical examples, especially for entry-level positions!
✨Apply Directly and Follow Up
Make sure to apply directly through our website when you see an opening for a Junior Customer Insight Analyst at Abel & Cole. After a week or so, don’t hesitate to follow up with a polite message expressing your interest. It shows you’re proactive and really keen on the opportunity!
We think you need these skills to ace Junior Customer Insight Analyst in London
Some tips for your application 🫡
Show Your Analytical Spark:When applying for an entry-level business intelligence role at Abel & Cole, let your analytical skills shine through. Highlight any relevant coursework or projects where you’ve dealt with data analysis, and don’t forget to include any specific tools you’ve used, like SQL or Excel. It’s all about showcasing your ability to turn data into insights!
Include Relevant Certifications:If you’ve done any certifications related to business intelligence, like Tableau or Power BI, make sure to include them in your CV. This not only shows your commitment to the field but also gives you an edge over other candidates who may not have them. It’s a great way to demonstrate your proactive approach to learning.
Tailor Your Cover Letter to Abel & Cole:Your cover letter is your chance to connect with Abel & Cole personally. Mention why you’re excited about the prospect of joining them and how you can contribute to their goals. Use specific examples from your experience that align with their business intelligence needs!
Focus on Learning and Growth:As it’s an entry-level position, don’t hesitate to express your eagerness to learn and grow in the role. Talk about what you hope to achieve and how you look forward to developing your skills further in the business intelligence field. Employers love a candidate who's keen on expanding their knowledge!
How to prepare for a job interview at Abel & Cole
✨Master the Data Tools
Familiarise yourself with popular business intelligence tools like Tableau, Power BI, or SQL before the interview. We want to hear about your hands-on experience, so if you’ve created any dashboards or data reports, be ready to talk through them.
✨Demonstrate Your Analytical Skills
Prepare for technical questions that assess your analytical thinking. We might throw some sample data scenarios your way and ask how you'd approach solving them. Practice by finding case studies online and trying to tackle them yourself.
✨Show Your Passion for Learning
As this is an entry-level role, we’re looking for candidates who are eager to learn and grow. Be ready to discuss any online courses or workshops you’ve taken, especially those related to data analysis or business intelligence fundamentals.
✨Bring Your Best Examples
If you’ve worked on any projects or internships related to data analysis, don't be shy about sharing them. Whether it's a school project or a personal endeavour, having concrete examples will help us see your potential and how you can fit into the role at Abel & Cole.
