Customer Care Team Member - Fixed Term Contract

Who are we? Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it's one way to save the future. It's these values that enabled us to become B Corp certified; an optional audit we've gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.

We're looking for more people to join our team of over 550, to share our passion for doing the right thing even bigger and better than we do already. In a fast paced and competitive market, we know it's our people who make the difference. We've learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.

Role Summary: First things first; this is not just any customer care role. Our wonderful team is the voice of Abel & Cole to our customers, and the voice of our customers to Abel & Cole. Whether it's over the phone, on email or through social media, we're looking for someone who will help us deliver exceptional customer experience at every touchpoint. You'll have a real impact as part of a team who are high energy, collaborative, and genuinely care about the mission to do food right.

You'll be answering all manner of queries and questions over the phone and email. Anything from setting up new customer accounts to finding out what seasonal veg is in our All-British Veg box this week. As a brand, we're warm, genuine and knowledgeable - which is exactly how our conversations with customers feel, so there are no strict scripts. We'll give you comprehensive training to get the ball rolling, and to ensure that you know your carrot from your Coeur de Boeuf tomato. You'll learn more about all areas of the business as you collaborate with other teams, making this a brilliant opportunity for your development.

This is a fixed term contract role, for a period of 3 months to support during the Christmas period with the possibility of a permanent contract at the end. Christmas at Abel & Cole is a brilliant time to be part of our team, as we deliver plenty of joy to customers to make the season extra special.

Also, this is a great opportunity to gain a broader understanding of what we do, while building valuable relationships and collaborating with colleagues across different areas of the business. To get to know you, we will be holding an assessment morning on 22nd September 2026 following an initial virtual interview. You will need to be available for the assessment morning.

Fixed Term Contract: Full time (37.5 hours over 5 days), 5th October 2026 - 4th January 2027

Place of work: Putney Office, 126 New King's Rd, London SW6 4LZ

Hours: Hours can be contracted between 8am - 6pm, although typically, Monday to Friday 8.30am-17.00pm. Weekend hours 9am-5pm. Weekend work is rota based, you'll be expected to work up to three weekend shifts in a month (at the moment, these are just Saturdays, but at peak times (Christmas) some Sunday work may be required). We are also open on Bank Holidays.

Key Responsibilities:

• Delivering an incredible customer experience by assisting our customers quickly, confidently, and accurately over the phone and email
• Representing our brand as warm, genuine and knowledgeable
• Adhere to the Quality Framework, meeting our performance targets and benchmarks for quality
• Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good

Skills and Experience:

• Excellent written and verbal communication skills
• Passionate about delivering a personal customer experience
• Previous customer service experience is desirable, but not essential
• Basic IT skills, as appropriate systems training will be provided

Personal Attributes:

• You take great pride in your work and have high personal standards
• You're eager to learn, progress and make the most of every development opportunity
• You're a people person, able to build rapport quickly, collaborate with others, and have a positive 'can do' mindset
• You're a foodie and have an interest in what Abel & Cole stands for

What we offer:

• Salary of £28,860 (FTE) per annum
• A free box of fruit and veg every week (it's pretty delicious!)
• Up to 35% discount on A&C products
• Cycle to Work Scheme
• Contributory pension scheme

Abel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.

To support Abel & Cole's commitment to inclusion and diversity, we ask that you remove all personal details from your CV. This includes removal of home address, D.O.B and place of education.