At a Glance
- Tasks: Deliver exceptional customer experiences via phone and email, representing our brand with warmth and knowledge.
- Company: Join Abel & Cole, a pioneer in organic and sustainable food delivery.
- Benefits: Enjoy a competitive salary, weekly fruit and veg box, and discounts on products.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team making a positive impact on people and the planet.
- Qualifications: Excellent communication skills; previous customer service experience is a plus but not essential.
The predicted salary is between 28860 - 28860 £ per year.
- Delivering an incredible customer experience by assisting our customers quickly, confidently, and accurately over the phone and email
- Representing our brand as warm, genuine and knowledgeable
- Adhere to the Quality Framework, meeting our performance targets and benchmarks for quality
- Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good Weekend work is rota based, you'll be expected to work up to three weekend shifts in a month (at the moment, these are just Saturdays, but at peak times (Christmas) some Sunday work may be required).
- We are also open on Bank Holidays., Excellent written and verbal communication skills
- Passionate about delivering a personal customer experience
- Previous customer service experience is desirable, but not essential
- Basic IT skills, as appropriate systems training will be provided
- Personal Attributes
- You take great pride in your work and have high personal standards
- You're eager to learn, progress and make the most of every development opportunity
- You're a people person, able to build rapport quickly, collaborate with others, and have a positive 'can do' mindset
- You're a foodie and have an interest in what Abel & Cole stands for Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years.
Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines.
We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it's one way to save the future.
It's these values that enabled us to become B Corp certified; an optional audit we've gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.
We're looking for more people to join our team of over 550, to share our passion for doing the right thing even bigger and better than we do already.
In a fast paced and competitive market, we know it's our people who make the difference.
We've learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.
Want to see more?
Check us out at and Instagram
Role Summary
First things first; this is not just any customer care role.
Our wonderful team is the voice of Abel & Cole to our customers, and the voice of our customers to Abel & Cole.
Whether it's over the phone, on email or through social media, we're looking for someone who will help us deliver exceptional customer experience at every touchpoint.
You'll have a real impact as part of a team who are high energy, collaborative, and genuinely care about the mission to do food right.
You'll be answering all manner of queries and questions over the phone and email.
Anything from setting up new customer accounts to finding out what seasonal veg is in our All-British Veg box this week.
As a brand, we're warm, genuine and knowledgeable - which is exactly how our conversations with customers feel, so there are no strict scripts.
We'll give you comprehensive training to get the ball rolling, and to ensure that you know your carrot from your Coeur de Boeuf tomato.
You'll learn more about all areas of the business as you collaborate with other teams, making this a brilliant opportunity for your development.
Fixed Term Contract: Full time (37.5 hours over 5 days), 5th October 2026 - 4th January 2027 Place of work: Putney Office, 126 New King's Rd, London SW6 4LZ
- Salary of £28,860 (FTE) per annum
- A free box of fruit and veg every week (it's pretty delicious!)
- Up to 35% discount on A&C products
- Cycle to Work Scheme
- Contributory pension scheme
Abel & Cole promotes equal opportunities for all employees.
We want our employees to feel they can be themselves at work and develop their talents to the full.
Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
To support Abel & Cole's commitment to inclusion and diversity, we ask that you remove all personal details from your CV.
This includes removal of home address, D.
B and place of education.
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Customer Care Team Member in London employer: Abel and Cole
Abel & Cole is an exceptional employer that champions a vibrant work culture focused on sustainability and ethical practices. With a commitment to employee growth, we offer comprehensive training and development opportunities, alongside unique benefits such as a weekly box of fresh produce and generous discounts on our products. Located in the heart of Putney, our team thrives in a collaborative environment where every member is valued for their contributions to making a positive impact on both people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Member in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Abel and Cole. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Abel and Cole before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Team Member in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Abel and Cole:Your cover letter is your chance to shine! Tell us why you want to work at Abel and Cole specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Abel and Cole!
How to prepare for a job interview at Abel and Cole
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
