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- Tasks: Manage student queries and provide top-notch administrative support at the Infohub.
- Company: A vibrant UK university in Aberdeen with a focus on student success.
- Benefits: Competitive salary of £25,255 per annum and supportive work environment.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Excellent communication skills and customer service experience required.
- Other info: Join a dynamic team and enhance your career in a supportive setting.
The predicted salary is between 20204 - 30206 £ per year.
A UK university in Aberdeen is seeking an Infohub Helpdesk Coordinator to manage student queries and provide administrative support for the Infohub. The ideal candidate should possess excellent communication skills and experience in customer service.
Responsibilities include managing the reception and supporting both undergraduate and postgraduate students with daily operations.
The role offers a salary of £25,255 per annum and the closing date for applications is 30 January 2026.
Student Support Helpdesk Coordinator in Aberdeen employer: Abdn
Contact Detail:
Abdn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Helpdesk Coordinator in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university. A friendly chat can give us insider info on what they’re really looking for in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and student support. We want to show them that we can handle queries with ease and confidence!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable when we walk into that interview room.
✨Tip Number 4
Follow up after the interview with a thank-you email. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Student Support Helpdesk Coordinator in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing student queries, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively support both undergraduate and postgraduate students.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Be specific about your past roles and responsibilities, and explain how they’ve prepared you for managing the Infohub Helpdesk.
Be Personable: Remember, this position involves a lot of interaction with students. Let your personality shine through in your application! A friendly tone can go a long way in showing us that you’re the right fit for our team.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we see your application and consider you for the Student Support Helpdesk Coordinator role!
How to prepare for a job interview at Abdn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Support Helpdesk Coordinator. Familiarise yourself with the Infohub's operations and think about how your skills in customer service can enhance the student experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to handle queries effectively. Think about times when you resolved issues or provided support to students, and be ready to share these stories during the interview.
✨Prepare for Common Questions
Anticipate questions related to managing student queries and administrative tasks. Practice your responses to questions like 'How would you handle a difficult student query?' This will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by the Infohub, or how success is measured in this role. This shows your genuine interest and helps you assess if the position is the right fit for you.