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- Tasks: Manage student queries and provide essential support at the Infohub.
- Company: A leading UK university in Aberdeen with a vibrant student community.
- Benefits: Competitive salary of £25,255 per annum and supportive work environment.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Excellent communication skills and customer service experience required.
- Other info: Join a dynamic team and enhance your career in a university setting.
The predicted salary is between 25255 - 25255 £ per year.
A UK university in Aberdeen is seeking an Infohub Helpdesk Coordinator to manage student queries and provide essential administrative support for the Infohub. The ideal candidate will possess excellent communication skills and have experience in customer service.
Responsibilities include managing reception duties and assisting both undergraduate and postgraduate students with daily operations.
The position offers a competitive salary of £25,255 per annum, with a closing date for applications set for 30 January 2026.
Infohub Student Support Lead | Helpdesk & Reception in Aberdeen employer: Abdn
Contact Detail:
Abdn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infohub Student Support Lead | Helpdesk & Reception in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university. They can give you insider info on what it’s really like working there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and student support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear, concise language and be sure to listen actively. This will demonstrate your ability to manage student queries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Infohub Student Support Lead | Helpdesk & Reception in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've helped students or customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Infohub Student Support Lead role. Share your passion for helping students and any relevant experiences that make you stand out.
Showcase Your Skills: In your application, be sure to mention any specific skills that relate to managing reception duties and handling student queries. We love seeing candidates who can demonstrate their ability to juggle multiple tasks effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abdn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Infohub Helpdesk Coordinator. Familiarise yourself with the daily operations and think about how your previous customer service experience can relate to managing student queries.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your ability to interact effectively with students and staff. Practice articulating your thoughts clearly and confidently, as this will demonstrate your suitability for the position.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling difficult student queries or managing multiple tasks at once. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the university. Consider asking about the team dynamics or what a typical day looks like for the Infohub Helpdesk Coordinator.