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- Tasks: Manage and schedule reactive service works for engineers in a dynamic environment.
- Company: Join a leading Fire & Security company with a focus on teamwork.
- Benefits: Enjoy a competitive salary, pension, and increasing holiday allowance.
- Why this job: Be the backbone of operations, ensuring smooth service delivery and client satisfaction.
- Qualifications: Strong planning, scheduling, and communication skills are essential.
- Other info: Opportunity to grow in a supportive and organised team.
The predicted salary is between 23000 - 32000 £ per year.
We are looking for an organised Service Desk Dispatcher to manage and schedule reactive service works across a designated region.
Location: Blackburn/Office Based
Salary: £27,040.00
Hours: 40 hours per week
Holidays: 23 days (increasing to 25) + bank holidays
Benefits: Company Pension and Death in Service
You will plan engineer workloads and routes, manage stock requirements, liaise with clients, and keep diaries running smoothly to agreed deadlines.
Essential:
- Experience in planning and managing engineer workloads
- Strong scheduling, logistics, and route planning skills
- Confident communicator with good customer service skills
- Solid admin skills with intermediate Excel knowledge
Nice to have:
- Experience using Clik
- Fire & Security industry knowledge
Service Desk Dispatcher in Blackburn employer: ABCA Group
Contact Detail:
ABCA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Dispatcher in Blackburn
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to service desk dispatching. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Desk Dispatcher in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in planning and managing workloads. We want to see how your skills match the job description, so don’t be shy about showcasing your scheduling and logistics expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Dispatcher role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves liaising with clients, make sure your written application reflects your confident communication style. We appreciate clarity and professionalism, so keep it friendly yet formal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ABCA Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Desk Dispatcher. Brush up on your knowledge of scheduling, logistics, and route planning. Familiarise yourself with any relevant software like ClikFire, as this could give you an edge.
✨Show Off Your Communication Skills
Since the job requires strong customer service skills, be prepared to demonstrate your communication abilities. Think of examples where you've successfully liaised with clients or resolved issues. This will show that you can handle the demands of the role.
✨Get Organised
As an organised individual, you should highlight your admin skills during the interview. Bring along examples of how you've managed workloads or schedules in the past. If you have experience with Excel, mention specific tasks you've accomplished using it.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. This shows your genuine interest and helps you determine if it's the right fit for you. Consider asking about team dynamics or how success is measured in the position.
