Customer Compliance Manager

Company Overview

Join to apply for the Customer Compliance Manager role at ABC Marketing Strategy Stop. Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Customer Compliance Manager, you will be playing an important part in the journey, managing our on-site Administrators.

Responsibilities

• Ensuring high standards of service is delivered by your team
• Supporting the CDC teams, increasing the level of compliance in stock
• Building strong relationships with our retail brand partners
• Lead, coach and develop your team. Motivating them through all aspects of their roles
• Holding responsibility for all inbound customer queries being dealt with quickly and effectively
• Maintaining high standards of health and safety and housekeeping throughout the CDC
• Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place

The role is for you if…

• You take pride in your work and prioritise safety of yourself and those around you
• You like variety in your day and the occasional challenge
• You’ve got a dedicated work ethic and want to be recognised and rewarded for it
• You want to work in an environment where everyone is welcome and can have fun
• You enjoy working as part of a wider team
• You have experience in auditing process, maintenance, WTD & drivers hours legislations
• You have experience in stock management and maintenance
• You have experience managing a team and encouraging great performance
• You strive to deliver high standards of customer service and compliance

Benefits

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
• Fantastic 5 in 7 days shift – working hours being Mon‑Fri with occasional weekends or late night working
• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
• Access to a wide range of perks, including amazing retailer and days out discounts
• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
• Free, on-site, physio sessions
• Company Pension Scheme
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay
• Enhanced maternity, paternity and adoption leave