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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve insurance enquiries in a dynamic office environment.
- Company: AB&C Insurance, a trusted name in the insurance industry for over 50 years.
- Benefits: Negotiable salary, private medical insurance, death in service cover, and staff bonus scheme.
- Why this job: Join a supportive team and make a real difference in customers' lives with tailored insurance solutions.
- Qualifications: 3+ years in insurance, strong communication skills, and a knack for building relationships.
- Other info: Exciting opportunities for career growth in a well-established company.
The predicted salary is between 36000 - 60000 £ per year.
AB&C Insurance is an independent insurance intermediary with over 50 years of experience in the general and commercial insurance sectors. The company partners with market-leading insurance companies to provide tailored personal and commercial insurance solutions. We are located across Northern Ireland with 5 offices in Belfast, Lisburn, Banbridge, Lurgan, and Dungannon, AB&C Insurance ensures personalized service and ease in obtaining the correct cover at the right price.
Role Description
This is an on-site role for an experienced Customer Advisor located in our Lisburn office. The Customer Advisor will be responsible for providing exceptional customer service, handling enquiries and resolving issues. Daily tasks include advising customers, new and existing, on personal lines insurance products e.g. car, home, van and travel. You will be processing insurance policies, and ensuring customer satisfaction.
Qualifications
- Exceptional customer service and communication skills
- Working as part of a team in an office environment
- 3 years+ experience within the insurance industry
- Ability to advise on insurance products and process insurance policies
- Strong relationship-building skills with clients and insurance partners
- Excellent organizational and time management skills
- Proficiency in using insurance-related software and tools
- Experience in the insurance industry is highly desirable
Salary negotiable depending on experience. Company benefits include a private medical insurance policy, death in service cover and staff bonus scheme.
Seniority level: Mid-Senior level
Employment type: Full-time
Industry: Insurance
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Experienced Customer Advisor employer: AB&C Insurance
Contact Detail:
AB&C Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at AB&C Insurance. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of personal lines insurance products. Being able to discuss car, home, and travel insurance confidently will show you're ready to hit the ground running.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've gone above and beyond for clients in the past. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Experienced Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the insurance industry, especially any roles where you've provided exceptional customer service. We want to see how your skills align with what we do at AB&C Insurance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Don’t forget to mention your experience with personal lines insurance products!
Showcase Your Communication Skills: Since this role is all about advising customers and resolving issues, make sure your application reflects your strong communication skills. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at AB&C Insurance
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of personal lines insurance products like car, home, and travel. Be ready to discuss how these products work and any recent changes in the industry. This will show that you're not just experienced but also up-to-date with current trends.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a client. This will help demonstrate your ability to handle enquiries effectively.
✨Team Player Vibes
Since this role involves working as part of a team, be ready to talk about your experience collaborating with others. Share stories that highlight your relationship-building skills with clients and colleagues, showing that you can contribute positively to the office environment.
✨Get Familiar with Their Tools
If you know what software or tools AB&C Insurance uses, make sure to mention your proficiency with similar systems. If you don’t know, do a bit of research! Showing that you can quickly adapt to their processes will give you an edge.