At a Glance
- Tasks: Assist customers with personal lines insurance enquiries and provide tailored solutions.
- Company: Join AB&C Insurance, a trusted name in the insurance sector for over 50 years.
- Benefits: Enjoy private medical insurance, financial support for qualifications, and opportunities for growth.
- Other info: Dynamic team environment with potential for career progression.
- Why this job: Make a difference by helping customers secure the right insurance cover.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
Seeking a dynamic customer advisor to join our Personal Lines team in AB&C Insurance.
Company Description
AB&C Insurance is an independent insurance intermediary with over 50 years of experience in the general and commercial insurance sector. The company works with leading insurance companies to offer tailored personal lines and commercial insurance solutions. With five offices across Northern Ireland in Belfast, Lisburn, Banbridge, Lurgan, and Dungannon, AB&C Insurance focuses on delivering a personal, straightforward service that helps customers secure the right cover at competitive prices.
Role Description
The Customer Advisor (Personal Lines) is a full-time, on-site role based in Lurgan. In this position, you will handle personal lines insurance enquiries, provide quotations, process new policies, renewals, and mid-term adjustments, and ensure documentation is accurate and compliant. You will engage with customers in person, over the phone, and via email, clarifying cover options and guiding them to suitable solutions. The role involves maintaining high service standards, managing a personal workload, and following up on leads to support retention and growth. You will also collaborate with colleagues to resolve complex queries and contribute to a positive, customer-focused branch environment.
Qualifications
- Strong communication and customer support skills, with a focus on responsive, professional service.
- Ability to build and maintain customer trust and satisfaction through effective problem-solving, clear explanations of cover, and consistent follow-up.
- Ability to explain insurance products in straightforward, accessible terms.
- Previous experience in insurance, financial services, or a similar customer-focused environment is highly desirable.
- Accuracy and attention to detail when handling policy information, documentation, and regulatory requirements.
- Comfortable with Microsoft office applications and familiarity with insurance software platform OpenGi is desirable.
- Ability to work effectively in a team as well as independently in a busy branch setting.
- Relevant insurance qualifications (e.g., Cert CII) or a willingness to work towards them would be an advantage.
Company Benefits
- Private Medical Insurance (including dental and optical cover) with option to add on immediate family members.
- Death in Service Cover.
- Financial support towards CII membership and qualifications.
- Opportunities for personal development and progression.
- Salary is negotiable based on experience.
Please email your CV across to amy@abcni.co.uk.
Customer Advisor (Personal Lines) employer: AB&C Insurance
AB&C Insurance is an excellent employer, offering a supportive and dynamic work environment in Lurgan, where employees are encouraged to grow and develop their skills. With over 50 years of experience in the insurance sector, the company provides comprehensive benefits including private medical insurance, financial support for professional qualifications, and opportunities for personal development, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Personal Lines)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AB&C Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AB&C Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Customer Advisor (Personal Lines)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AB&C Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AB&C Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AB&C Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AB&C Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AB&C Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AB&C Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
