Onboarding Project Manager

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

• Best Life: We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.
• Growth Mindset: We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.
• One Team: From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Introduction

As an Onboarding Project Manager, you will take ownership of implementing ABC’s proprietary software solutions for new clients. Your primary focus will be leading onboarding projects simultaneously, from discovery to graduation to ensure smooth onboarding and successful project milestones. You’ll drive processes that deliver quality results while contributing to a positive customer experience.

What You’ll Do

• Lead multiple, concurrent onboarding projects from initiation to completion, ensuring milestones are met on time and within scope.
• Develop and maintain comprehensive project plans, including timelines, resource allocation, and deliverables.
• Serve as primary point of contact for all stakeholders during onboarding to provide timely support and escalate risks as needed.
• Facilitate discovery sessions with clients to understand their goals and translate them into actionable project plans.
• Proactively communicate and set expectations with stakeholders, balancing scope, timelines, quality, and risks throughout the project lifecycle.
• Configure software settings and set up client accounts using internal tools to ensure alignment with business requirements and objectives.
• Regularly provide updates to clients and internal leadership, sharing progress reports, identifying potential risks, and escalating issues as necessary.
• Document brand specific processes and ongoing updates for client training and onboarding, ensuring clarity and consistency.
• Drive continuous improvement by analyzing project outcomes and refining methodologies to optimize delivery efficiency and client satisfaction.

What You’ll Need

• 3+ years of experience in software implementation, data migrations, or client facing support roles.
• 2+ years' experience in project management.
• Proficiency with spreadsheets and file types for preparing and cleansing data before and after migration.
• Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced, administrative heavy environment.
• Excellent communication skills to engage with both technical and non-technical stakeholders.
• Problem solving mindset, with the ability to analyze challenges independently and propose effective solutions.
• High EQ and interpersonal skills, with a collaborative approach to working with diverse teams and achieving customer success.
• Willingness to adapt to a dynamic work environment and commitment to continuous learning and growth.
• Familiarity with tools like Salesforce, JIRA, or Asana.

What’s In It For You

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO.
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws.
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Monthly reimbursement for your preferred health scheme.
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative.

About ABC Fitness: ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let’s make your fitness vision a seamless reality, together.