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- Tasks: Support students by coordinating with parents, tutors, and schools to ensure effective learning.
- Company: ABC Education, dedicated to helping every child reach their potential through tailored tutoring.
- Benefits: Competitive salary, bonus scheme, statutory pension, and a friendly team environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Strong communication skills, attention to detail, and experience in education or service delivery.
The predicted salary is between 29000 - 33000 £ per year.
At ABC Education, we help every child reach their potential through tailored tutoring. Working closely with schools, local authorities, parents and tutors, we provide high-quality, student-focused support. We’re looking for a Client Liaison Officer who can thrive in a fast-paced environment, take ownership of outcomes, and make a real difference for students every day.
Role Purpose
The Client Liaison Officer is central to ensuring students receive the right support at the right time. You’ll manage multiple cases, coordinate with tutors, parents and schools to proactively solve problems to keep everything running smoothly. This role requires high accountability, operational capability and a calm, solution-focused approach under pressure.
Key Responsibilities
- Student & Client Support
- Be the main point of contact for parents, tutors, schools and case workers
- Monitor student progress and intervene proactively to resolve issues
- Build and maintain positive, professional relationships with all stakeholders
- Case & Operational Management
- Manage high volumes of cases accurately and efficiently, keeping records up to date
- Match students with appropriate tutors quickly while maintaining quality standards
- Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant
- Reporting & System Management
- Accurately record and report student and operational data in internal systems
- Generate timely updates for management, highlighting key risks, trends and progress
- Maintain strong organisational systems to support multi-layered operations
- Proactivity & Problem Solving
- Anticipate potential challenges and act to prevent issues
- Offer solutions and take ownership to resolve operational or client-related problems
- Ensure tasks are completed with a high level of accuracy and attention to detail
Candidate Profile
- Calm under pressure and able to manage a high workload.
- Excellent verbal and written communication skills.
- Strong working memory - able to retain, process and act on multiple pieces of information across different cases.
- System-orientated and operationally capable, with strong attention to detail.
- Proactive, solution-focused, and accountable for outcomes.
- Experienced in multi-tasking across complex or layered responsibilities.
- Positive, professional approach with stakeholders at all levels.
- Experience in education, recruitment, or service delivery.
- Familiarity with monitoring student outcomes or operational KPIs.
Pay £29,000.00-£33,000.00 per year - full time. Monday to Thursday 9am-5pm. Friday 9am-4pm. Bonus scheme linked to measurable targets. Statutory pension. Supportive, collaborative and friendly team environment.
Client Liaison Officer employer: ABC Education - Award Winning Tutors
Contact Detail:
ABC Education - Award Winning Tutors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who might know someone at ABC Education. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching ABC Education’s values and mission. Think about how your experience aligns with their goal of helping every child reach their potential. Show them you’re not just a fit for the role, but for their team!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing multiple cases and resolving issues, be ready to discuss specific examples from your past where you’ve successfully navigated challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in education, recruitment, or service delivery. We want to see how your skills align with the role of Client Liaison Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with parents, tutors, and schools, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can proactively solve problems and take ownership of outcomes. In your application, share examples of how you’ve tackled challenges in previous roles, especially in fast-paced environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive and collaborative team!
How to prepare for a job interview at ABC Education - Award Winning Tutors
✨Know Your Stuff
Before the interview, make sure you understand ABC Education's mission and how they support students. Familiarise yourself with their approach to tutoring and the role of a Client Liaison Officer. This will help you demonstrate your genuine interest and show that you're aligned with their values.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or managed multiple cases. Highlight your proactive approach and how you took ownership of outcomes. This is crucial for a role that requires calmness under pressure and effective problem-solving.
✨Communicate Clearly
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers, focusing on how you can build and maintain positive relationships with stakeholders.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep track of multiple cases. Share specific strategies or tools you use to stay organised and ensure accuracy in your work. This will show that you have the operational capability needed for the role.