Global Services Manager in London

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK.

This role provides comprehensive administrative support to the CEO and other C-Suite members, ensuring efficient coordination of daily activities, managing communications, and enabling the smooth operation of all executive functions. This role is pivotal in supporting the CEO’s effectiveness and ensuring the smooth execution of strategic initiatives. As part of Global Services, this role includes higher-level strategic responsibilities, such as operational excellence, facilities and infrastructure management, governance and compliance, employee wellbeing.

Key Responsibilities

• Handle all correspondence for the CEO, including emails, calls, and other communications, filtering information and ensuring appropriate follow-up.
• Manage the CEO’s calendar, ensuring effective time management and prioritization of appointments, meetings, and travel arrangements.
• Coordinate and prepare materials for executive meetings, presentations, and reports.
• Assist in preparing agendas and taking minutes for meetings, following up on action items and deadlines, when required.
• Organize international and domestic travel arrangements, including flight bookings, accommodation, visas, etc., for work and CEO’s personal requirements.
• Plan and coordinate CEO-led events, conferences, and speaking engagements.
• Handle sensitive information with the highest degree of confidentiality.
• Maintain discretion in managing relationships with internal and external stakeholders.
• Act as the primary point of contact for the CEO with key stakeholders, partners, and team members.
• Manage communications between the CEO and other senior executives, departments, or external partners.
• Support the CEO in special projects, research, and preparing executive summaries and reports.
• Ensure timely completion of CEO's tasks, coordinating across different departments.
• Manage day-to-day office tasks including managing office facilities, organizing documents, managing files, and coordinating office needs.
• Assist with personal tasks for the CEO as required, including managing personal appointments or errands when necessary.
• Ensure corporate governance structures comply with all relevant local and international regulations.
• Maintain up-to-date local legal documentation and regulatory policies.
• Lead risk management, business continuity planning, and crisis management strategies within the location.
• Foster a positive work environment by providing resources and facilities that support employee satisfaction and productivity.
• Lead and manage local initiatives focused on workplace safety, health, and well-being.
• Drive continuous improvement initiatives within the office, focusing on operational efficiency, service quality, and employee experience.
• Proactively identify and implement cost optimization measures across office operations, in alignment with broader organizational goals.

Qualifications And Experience

• 5+ years of experience as a personal assistant or executive assistant, preferably supporting C-suite executives.
• Bachelor's degree or equivalent experience in business administration or a related field.
• Exceptional organizational and multitasking abilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite and digital communication tools.
• Ability to prioritize and handle multiple tasks under pressure.
• Strong attention to detail and problem-solving abilities.
• Professionalism and a high degree of discretion.
• Ability to anticipate needs and proactively manage tasks.
• Adaptability to work in a dynamic and fast-paced environment.

Key Performance Indicators (KPIs)

• Efficiency in scheduling and time management.
• Accuracy and timeliness in project coordination and communication.
• Positive feedback from internal and external stakeholders.
• Successful management of the CEO’s travel and events.

Here Are Some Of Our Local Benefits

• Work from home, remotely, or hybrid.
• Private health insurance.
• Private pension (up to 5% EE and 4% ER).
• Volunteering Time Off (2 days/year).
• Flexible working hours.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.