At a Glance
- Tasks: Lead customer insights, delivering actionable data and recommendations for impactful decision-making.
- Company: Join AbbVie, a leader in innovative medicines and health solutions.
- Benefits: Competitive salary, professional growth, and a collaborative work environment.
- Other info: Dynamic role with opportunities for career advancement in a supportive culture.
- Why this job: Shape commercial strategies and make a real difference in healthcare.
- Qualifications: Strong leadership skills and expertise in market research and analytics.
The predicted salary is between 60000 - 80000 £ per year.
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com.
Job Description
Located at our HQ Office in Maidenhead (in office working Tues, Wed and Thurs). Reporting to the Head of Business Intelligence. Newly created leadership position in Customer Excellence.
Job Overview
The Customer Insights Lead is the leader of the customer insights function, responsible for delivering high-quality, actionable data and recommendations across the entire affiliate portfolio, including current brands, therapy areas, and pipeline assets. This role blends strategic vision with hands-on execution, ensuring that market research and analytics effectively inform decision-making and drive business impact. You will provide leadership and direction to the team of three Customer Insights Partners, fostering a culture of evidence-based decision-making, challenging conventional thinking, and aligning insight generation with organisational priorities. The Lead will partner closely with affiliate leadership and collaborate extensively with the Data Transformation Lead and the Business Analytics Lead to ensure seamless data integration and maximise the value of resources. The role will also support adoption of the Pulse insights framework across the affiliate and own the development and maintenance of SOPs and policies for market research.
Key Responsibilities
- Team Leadership
- Line manage three Customer Insights Partners, setting clear performance objectives and managing workload distribution.
- Coach and mentor team members to enhance capability and deliver professional growth.
- Foster a collaborative, high-performance environment grounded in critical thinking and innovation.
- Promote consistency in processes, methodologies, and outputs across the team.
- Encourage cross-team knowledge sharing to elevate the quality and impact of insights.
- Strategic Business Partnering
- Act as a key partner to leadership, proactively shaping commercial strategy through data, research, and insight.
- Collaborate cross-functionally to identify knowledge gaps, prioritize research needs, and design solutions that deliver business impact.
- Champion a culture of evidence-based decision making and challenge conventional thinking, supporting the commercial teams to achieve superior results.
- Market Research Leadership
- Oversee the end-to-end delivery of high-impact market research programmes across brands, therapy areas, and pipeline assets.
- Ensure strategic alignment of research initiatives to affiliate priorities.
- Effective planning to guarantee robust, cost-effective research.
- Maintain and manage relationships with suppliers, ensuring high value and quality from external data and services.
- Own the development and maintenance of SOPs and policies for market research.
- Insight Generation & Integration
- Lead the affiliate’s strategic insight initiatives to address market and portfolio knowledge gaps.
- Ensure insights inform both tactical delivery and long-term strategic decisions.
- Collaborate with the Data Transformation Lead to modernise delivery methods using automation and visualisation.
- Work closely with the Business Analytics Lead to embed advanced analytics into market understanding and recommendations.
- Support adoption of the Pulse insights framework across the affiliate.
- Maintain and facilitate access to portfolio-wide therapy area and brand knowledge resources.
- Market Understanding
- Provide informed analysis on brand, product, therapy area, customer, and competitor performance, identifying trends and opportunities.
- Extract, collate, analyse, interpret, and forecast data for existing and potential new products.
- Support the development and maintenance of models and dashboards in collaboration with business intelligence and brand team members.
Qualifications & Competencies
- Strong leadership and proven people management skills.
- In-depth knowledge of CRM, SFE tools and systems; sales force metrics; affiliate financial performance.
- High proficiency in market research methodologies, portfolio analysis, and pipeline evaluation.
- Excellent analytical skills and advanced Excel proficiency.
- Skilled presenter, able to engage senior stakeholders with compelling data stories.
- Deep understanding of the NHS and healthcare landscape.
- Experience in matrix working with cross-functional teams.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Customer Insights Lead in Maidenhead employer: AbbVie
AbbVie is an exceptional employer that prioritises innovation and employee development, offering a collaborative work culture at our Maidenhead HQ. As a Customer Insights Lead, you will have the opportunity to shape strategic decisions while leading a talented team, all within a supportive environment that values evidence-based insights and professional growth. With a commitment to making a meaningful impact in healthcare, AbbVie provides unique advantages such as access to cutting-edge research and a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Lead in Maidenhead
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We think you need these skills to ace Customer Insights Lead in Maidenhead
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at AbbVie, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at AbbVie
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with AbbVie’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
