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For Companies At a Glance
- Tasks: Support customers with installations, repairs, and training on innovative diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare and diagnostics.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Why this job: Make a real impact in healthcare while growing your career in a dynamic environment.
- Qualifications: Bachelor's degree or equivalent experience in medical, electrical, or mechanical technology preferred.
- Other info: Exciting opportunities for travel and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Wolverhampton and the surrounding areas.
WHAT YOU'LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU'LL BRING
- Bachelor's degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United Kingdom > Maidenhead : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 75% of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
Field Service Engineer in Wolverhampton employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews! Research Abbott and its products thoroughly so you can speak confidently about how your skills align with their mission. We want you to show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We can help you refine your answers and boost your confidence before you step into the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a small gesture that can leave a lasting impression, and we believe it shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer engagement, as these are key for us at Abbott.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Technical Skills: Since this role requires technical expertise, don’t shy away from detailing your skills with diagnostic tools and software. We want to see how you can contribute to our mission of improving patient care.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application will go directly to us, and we can review it promptly!
How to prepare for a job interview at Abbott
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to diagnostic instruments and the specific services you'll be providing. Familiarise yourself with Abbott's products and their applications, as well as any recent advancements in the field. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll need to interact with customers and lab staff regularly. Prepare examples of how you've successfully communicated complex technical information in the past. Think about times when you’ve trained others or resolved customer issues, and be ready to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and your ability to drive resolutions, especially in high-pressure situations. This will help the interviewers see you as a proactive problem-solver who can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
