Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer experiences and drive sales growth.
- Company: Abbott, a global leader in healthcare innovation.
- Benefits: Competitive salary, pension scheme, private healthcare, and flexible benefits.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Proven sales management experience and strong relationship-building skills.
- Other info: Remote work with travel opportunities and excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott Diagnostics are recruiting for a Customer Experience Manager to drive value expansion and sales of products and solutions by managing customer relationship lifecycle and experience. The Customer Experience Manager is responsible for leading a team of Ambassadors to achieve sales and margin plans across their territories in the EMEAP region. This role focuses on driving customer loyalty, growing existing business through value expansion, renewals and new deals while improving profitability.
Key Responsibilities- Account Management: Develop and review strategic growth plans at territory level. Coach and lead Ambassadors to achieve sales and margin objectives. Foster collaboration and maintain strong relationships with VIP customers and C-Suite executives.
- Business Growth: Define strategies for sustained growth through account expansion and new deals. Drive adoption of Abbott solutions (Alinity and AlinIQ) at C-Suite level.
- Customer Loyalty: Ensure delivery of Abbott’s value proposition and maintain high NPS scores. Lead customer business reviews and integration activities.
- Compliance: Ensure all activities align with quality system requirements.
Background
- Proven sales and customer service management leadership track record.
- Good experience in the diagnostic industry with an emphasis on managing day-to-day service menu expansion and improvement of account profitability.
- Proven track record in a similar position supported by management and customer references.
- Successful engagement with customers specifically Senior Management, key buyers and key stakeholders.
- Working healthcare and diagnostics industry knowledge that includes changing market dynamics, key competitors, terminology, challenges and potential government regulations.
- Strong solution selling and relationship building skills.
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
Customer Experience Manager Sales Team Manager in Thatcham employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager Sales Team Manager in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and diagnostics industry. Attend events, webinars, or even local meet-ups to get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews by researching Abbott and their products. Understand their value proposition and think about how you can contribute to customer loyalty and business growth. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in sales and customer service management. Highlight your successes in driving account profitability and managing relationships with key stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Manager Sales Team Manager in Thatcham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in sales and customer service management, especially in the diagnostic industry, to show us you’re the right fit.
Showcase Your Leadership Skills: We want to see how you've successfully led teams in the past. Share specific examples of how you've coached and motivated others to achieve sales targets and foster strong customer relationships.
Demonstrate Your Industry Knowledge: Familiarise yourself with the healthcare and diagnostics landscape. Mention any insights you have about market dynamics, key competitors, and challenges in your application to impress us with your understanding.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Abbott
✨Know Your Customer Experience
Familiarise yourself with Abbott's customer experience strategies and how they align with the role of a Customer Experience Manager. Be ready to discuss specific examples of how you've driven customer loyalty and managed relationships in your previous roles.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading teams, especially in sales environments. Highlight instances where you coached team members to achieve their targets and how you fostered collaboration among your team and with customers.
✨Understand the Market Dynamics
Brush up on the current trends and challenges in the diagnostics industry. Be prepared to discuss how these factors influence customer needs and how you can leverage Abbott's solutions to meet those needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've successfully expanded accounts or improved profitability, and be ready to share your thought process and outcomes.
