At a Glance
- Tasks: Lead a dynamic team in managing medical device service operations and drive continuous improvement.
- Company: Join Abbott, a leader in healthcare innovation with a commitment to quality and compliance.
- Benefits: Enjoy career development, financial security, and health care programmes.
- Other info: Opportunity for growth in a supportive and innovative environment.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Bachelor's degree in Engineering or Science and proven leadership experience required.
The predicted salary is between 60750 - 74250 £ per year.
We are seeking an experienced and results-driven Manager, Medical Devices Service Centre to lead a critical service operation supporting our medical device portfolio. This role is responsible for delivering exceptional operational performance, ensuring compliance with quality and regulatory requirements, and driving continuous improvement across all aspects of the Service Centre.
As a key leader within the organization, you will oversee a team of up to 30 employees, manage operational and financial performance, and collaborate with Commercial, Quality, Regulatory, Supply Chain, and Engineering teams to ensure outstanding customer service and business results.
Key Responsibilities
- Lead, coach, and develop a team fostering a culture of accountability, engagement, innovation, and continuous improvement.
- Direct day-to-day Service Centre operations to ensure the delivery of service, quality, compliance, and financial objectives.
- Develop and execute operational, financial, and strategic plans aligned with broader business goals.
- Partner with Commercial, Quality, Regulatory, Supply Chain, and other cross-functional teams to deliver exceptional customer service and operational excellence.
- Drive Lean Six Sigma and continuous improvement initiatives to improve productivity, quality, efficiency, and service performance.
- Own Service Centre performance metrics.
- Lead cross-functional investigations, identify root causes, communicate technical findings, and implement effective corrective and preventive actions.
- Ensure compliance with all applicable quality, regulatory, and EHS requirements, including ISO 13485, ISO 14001, and ISO 45001 standards.
- Manage departmental budgets, resource planning, recruitment, succession planning, and employee development activities.
What You'll Bring
- Bachelor's degree in Engineering, Science, or a related technical discipline.
- Proven leadership experience within a regulated manufacturing, medical device, service, or technical environment.
- Strong understanding of quality systems, regulatory compliance, and operational excellence principles.
- Demonstrated success leading Lean, Six Sigma, or other continuous improvement programs that deliver measurable business results.
- Strong analytical, problem-solving, and decision-making capabilities.
- Excellent communication and stakeholder management skills, with the ability to influence across all levels of the organization.
- Experience managing operational budgets, performance metrics, and resource planning.
At Abbott, you can have a good job that can grow into a great career. We offer training and career development, financial security, and health care and well-being programs.
Service Centre Medical Device Manager in Sittingbourne employer: Abbott
Abbott Dundee is an exceptional employer that prioritises employee growth and development within a collaborative and safety-focused work culture. With a commitment to quality and continuous improvement, employees are empowered to contribute meaningfully in a GMP-compliant environment, ensuring the highest standards for healthcare products. The location offers a supportive atmosphere where attention to detail is valued, making it an ideal place for those seeking rewarding careers in manufacturing.
