Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career development with an international company where you can grow the career you dream of.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.In Abbott’s Cardiac Rhythm Management (CRM) DivisionWe develop innovative technologies that help physicians monitor, diagnose, and manage cardiac conditions, improving patient outcomes and quality of life across the globe. Our Remote Care solutions connect patients and healthcare providers through advanced remote monitoring technologies that support better clinical decision-making and patient care.The OpportunityRemote Care Technical Support SupervisorThis role will lead and develop a team of Remote Care Technical Support Specialists, ensuring the delivery of high-quality clinical and technical support for Abbott’s Remote Patient Monitoring and Cardiac Rhythm Management technologies. As a key people leader, you will drive operational excellence, team performance, stakeholder satisfaction, and continuous improvement while supporting healthcare professionals, patients, and internal partners across the region.What You’ll Work OnLead, coach, mentor, and develop a team of Remote Care Technical Support Specialists.Drive team performance through KPI management, quality monitoring, and continuous improvement initiatives.Manage talent development, performance reviews, succession planning, and employee engagement activities.Oversee technical support operations, ensuring timely and accurate responses to customer and stakeholder inquiries.Coordinate clinical and technical projects, including product testing, technical communications, and user evaluations.Support the development and delivery of technical training programs for new and existing team members.Collaborate with Regulatory Affairs, Quality, Engineering, Marketing, Sales, and global stakeholders on product-related issues.Review and approve technical documentation, manuals, technical notes, and communications for accuracy and compliance.Participate in the development of new systems, reporting tools, and process improvements that enhance service delivery.Represent the EMEA region in cross-functional and international initiatives involving clinical and technical support.Serve as a backup technical support specialist when required, providing direct support to customers and field teams.Ensure compliance with FDA regulations, Quality Management Systems (QMS), Environmental Management Systems (EMS), and company policies.QualificationsRequired:Bachelor’s degree in engineering, Biomedical Engineering, Life Sciences, Healthcare, Nursing, or a related discipline.Significant experience in technical support, clinical support, medical devices, remote patient monitoring, or cardiac rhythm management environments.Previous leadership or people management experience, with demonstrated success coaching and developing teams.Experience working with KPIs, quality systems, and continuous improvement methodologies.Willingness to travel occasionally to Abbott offices and stakeholder locations.Preferred:Experience supporting Cardiac Rhythm Management (CRM) devices and Remote Monitoring technologies.Knowledge of medical device regulations, quality standards, and regulatory requirements.Fluent English communication skills; additional European languages are advantageous.Join Abbott and help shape the future of remote cardiac care while leading a talented team dedicated to supporting healthcare professionals and improving patient outcomes worldwide.JOB FAMILY:Support ServicesDIVISION:CRM Cardiac Rhythm ManagementLOCATION:United Kingdom : WORK SHIFT:StandardTRAVEL:Yes, 5 % of the TimeMEDICAL SURVEILLANCE:
Remote Care Technical Support Supervisor employer: Abbott
Abbott Dundee is an exceptional employer that prioritises employee growth and development within a collaborative and safety-focused work culture. With a commitment to quality and continuous improvement, employees are empowered to contribute meaningfully in a GMP-compliant environment, ensuring the highest standards for healthcare products. The location offers a supportive atmosphere where attention to detail is valued, making it an ideal place for those seeking rewarding careers in manufacturing.
