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- Tasks: Lead a team collecting legally defensible samples across the South East UK.
- Company: Abbott Rapid Diagnostics is a leader in diagnostic testing technology.
- Benefits: Enjoy competitive salaries, flexible benefits, and a defined contribution pension scheme.
- Why this job: Join a dynamic team making a real impact in healthcare with a focus on training and support.
- Qualifications: Strong leadership skills, experience managing remote teams, and excellent communication abilities required.
- Other info: This is a remote role; candidates must be based in South East UK.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Regional Team Leader role at Abbott. Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for treatment and management of diseases and other conditions.
We are looking for a Regional Team Leader (remote role – candidate should be based in South East UK) within our Rapid Diagnostics business, regionally across the UK. This role involves leading and managing a team of Collecting Officers responsible for collecting legally defensible samples for our customers in the South East region.
Main accountabilities:- Train team members in all collection methodologies and complete onboarding, ensuring comprehensive understanding of collection processes and documentation.
- Manage a standby rota for the Collection Network Emergency Response Call Out Service to meet business KPIs.
- Participate in an out-of-hours Duty Manager rota, providing support and guidance to Collecting Officers and the Customer Service Centre (CSC).
- Ensure collections are allocated efficiently to the nearest, available, and trained Collecting Officers.
- Line manage Collecting Officers, using trend data to reduce complaints and improve service quality.
- Conduct audits as per schedule and perform spot audits on your team; support audits of other teams as needed.
- Identify and support recruitment of Collecting Officers.
- Manage collection kits and equipment, and process leavers in our system with future end dates.
- Oversee stock and equipment management to prevent excess holdings and reduce waste.
- Ensure health and safety standards are met, including compliance with the Working Time Directive (WTD), monitoring on-call and routine work, and supporting the wellbeing of Collecting Officers through appropriate leave management.
- Regularly conduct customer collections across all testing methodologies to maintain competency, provide training, and perform audits.
- Strong managerial and leadership skills, capable of motivating a team in a busy environment.
- Experience managing remote workers.
- Proven ability to manage and resolve customer queries promptly.
- Customer service orientation.
- Excellent verbal, written, and communication skills.
- Proficient in IT, especially Word, Excel, and Outlook.
Abbott offers competitive salaries and comprehensive benefits, a defined contribution pension scheme, life assurance, and a flexible benefits scheme. Abbott is an equal opportunity employer that values diversity and provides reasonable adjustments for individuals with disabilities. Please contact your recruiter for accommodations.
Regional Team Leader South East UK (Collections of legally defensible samples) employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Team Leader South East UK (Collections of legally defensible samples)
✨Tip Number 1
Familiarise yourself with the specific collection methodologies mentioned in the job description. Understanding these processes will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in managing remote teams. This is crucial for the Regional Team Leader position, so be ready to discuss how you've successfully led teams in similar environments.
✨Tip Number 3
Prepare examples of how you've resolved customer queries effectively in the past. This role requires a strong customer service orientation, and showcasing your problem-solving skills will set you apart.
✨Tip Number 4
Brush up on your IT skills, particularly in Word, Excel, and Outlook. Being proficient in these tools is essential for managing reports and communication, so consider doing a quick refresher course if needed.
We think you need these skills to ace Regional Team Leader South East UK (Collections of legally defensible samples)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and managing remote workers. Emphasise any previous roles where you have trained staff or managed collections, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully led teams and improved service quality in past positions.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you provide examples of how you've effectively communicated with team members and customers. This could include resolving queries or providing training.
Showcase IT Proficiency: As proficiency in IT is mentioned, highlight your experience with Word, Excel, and Outlook. You might want to mention specific tasks you've accomplished using these tools, such as data management or reporting.
How to prepare for a job interview at Abbott
✨Showcase Your Leadership Skills
As a Regional Team Leader, you'll need to demonstrate strong managerial abilities. Prepare examples of how you've successfully led teams in the past, particularly in remote settings. Highlight your experience in motivating team members and resolving conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Be ready to discuss how you would manage the standby rota and ensure compliance with health and safety standards. Showing that you understand the nuances of the role will impress the interviewers.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this role, think of situations where you've effectively handled customer queries or complaints. Be prepared to discuss your approach to maintaining high service quality and how you would train your team to do the same.
✨Demonstrate IT Proficiency
Since the role requires proficiency in IT tools like Word, Excel, and Outlook, be ready to discuss your experience with these applications. You might even want to mention any specific projects where you've used these tools to improve efficiency or manage data.
