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- Tasks: Lead a team of Collecting Officers for sample collection in the South East UK.
- Company: Join Abbott Rapid Diagnostics, a leader in innovative diagnostic testing solutions.
- Benefits: Enjoy competitive salaries, flexible benefits, and a fantastic pension scheme.
- Why this job: Be part of a dynamic team making a real impact in healthcare while working remotely.
- Qualifications: Strong leadership skills, experience managing remote teams, and excellent communication abilities required.
- Other info: This role involves regular customer collections and requires travel 50% of the time.
The predicted salary is between 36000 - 60000 £ per year.
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
We are looking for a Regional Team Leader (remote role – the candidate should be based in South East UK ) within our Rapid Diagnostics business located regionally across the UK. This role requires you to lead and manage a team of Collecting Officers that provide the collection of legally defensible samples for our customers within the South East region.
Main accountabilities
- Trained in all collection methodology and complete corporate and collecting officer onboarding, providing a comprehensive understanding of all collection processes and documentation.
- Responsible for the provision of a fully covered standby rota for the Collection Network Emergency Response Call Out Service to meet business KPI’s.
- Participate on an equal basis in the Duty Manager rota covering in and out of hours across 365 days of the year. Providing support and guidance for Collecting Officers and the CSC.
- Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers.
- Responsible for line managing collecting officers using trend data to reduce complaints, performance and improvements to service provision.
- Conduct audits in line with the audit schedule and spot audits for your immediate team and support auditing other teams as required.
- Identify and support the recruitment of Collecting Officers
- Responsible for collecting kit, equipment and processing Collecting Officers as leavers in our system with a future end date.
- Responsible for the management of stock and equipment prevent excessive stock holdings and reduce waste.
- Responsible for ensuring the Collecting Officers meet Health & Safety standards which include but is not limited to:
- Meeting the Working Time Directive (WTD) by effectively monitoring on-call and routine work ensuring the conditions are met
- Ensuring the wellbeing of the Collecting Officer by ensuring they take annual leave appropriately and that we meet business availability requirements
- You will be required to conduct regular customer collections in all testing methodologies to remain competent to continue to deliver training and conduct Collecting Officer audits.
The preferred profile
- Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment
- Previous experience in management of remote workers
- Previous experience of managing and resolving customer queries in a timely manner
- Customer service orientation
- Excellent verbal, written and communication skills
- IT literate with a good level of experience in Word, Excel & Outlook
Abbott offers
- A comprehensive range of benefits including competitive salaries
- A fantastic defined contribution pension scheme
- Life assurance
- A fantastic flexible benefits scheme
An equal opportunity employer , Abbott welcomes and encourages diversity in our workforce.
We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your recruiter.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United Kingdom > Maidenhead : Abbott House ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment #J-18808-Ljbffr
Regional Team Leader (Operations) South East UK employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Team Leader (Operations) South East UK
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of managing remote teams. Highlight any previous experience you have in this area during your discussions, as it will show that you understand the unique dynamics involved.
✨Tip Number 2
Demonstrate your customer service orientation by preparing examples of how you've successfully resolved customer queries in the past. This will showcase your ability to handle pressure and maintain high service standards.
✨Tip Number 3
Brush up on your knowledge of health and safety standards relevant to the role. Being able to discuss how you would ensure compliance and the wellbeing of your team will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you inspire and motivate teams, especially in a busy environment. Think of specific strategies you've used in the past to improve team performance and morale.
We think you need these skills to ace Regional Team Leader (Operations) South East UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Regional Team Leader position. Highlight key skills such as managerial experience, customer service orientation, and IT literacy in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in managing remote teams and resolving customer queries. Use specific examples that demonstrate your leadership skills and ability to inspire a team in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job. Emphasise your understanding of the collection processes and your commitment to health and safety standards, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Abbott
✨Showcase Your Leadership Skills
As a Regional Team Leader, you'll need to demonstrate strong managerial abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated others in challenging situations.
✨Understand the Collection Processes
Familiarise yourself with the collection methodologies and processes mentioned in the job description. Being able to discuss these confidently will show that you're serious about the role and understand its requirements.
✨Highlight Customer Service Experience
Since the role involves managing customer queries, be ready to share specific instances where you've provided excellent customer service. This could include resolving complaints or improving service delivery.
✨Prepare for Remote Management Questions
Given the remote nature of the role, expect questions about managing remote teams. Think about how you would ensure communication, monitor performance, and maintain team morale from a distance.
