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- Tasks: Lead a team of Collecting Officers in the South East UK for sample collection.
- Company: Abbott Rapid Diagnostics is a leader in diagnostic testing and healthcare solutions.
- Benefits: Enjoy competitive salaries, flexible benefits, life assurance, and a great pension scheme.
- Why this job: Join a dynamic team, make an impact in healthcare, and develop your leadership skills.
- Qualifications: Strong leadership skills, experience managing remote teams, and excellent communication abilities required.
- Other info: Remote role based in South East UK; must be available for on-call duties.
The predicted salary is between 36000 - 60000 £ per year.
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Regional Team Leader (Operations) South East UK, Essex
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Client:
Abbott
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b39979b06e3c
Job Views:
6
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
We are looking for a Regional Team Leader (remote role – the candidate should be based in South East UK) within our Rapid Diagnostics business located regionally across the UK. This role requires you to lead and manage a team of Collecting Officers that provide the collection of legally defensible samples for our customers within the South East region.
- Trained in all collection methodology and complete corporate and collecting officer onboarding, providing a comprehensive understanding of all collection processes and documentation.
- Responsible for the provision of a fully covered standby rota for the Collection Network Emergency Response Call Out Service to meet business KPI’s.
- Participate on an equal basis in the Duty Manager rota covering in and out of hours across 365 days of the year. Providing support and guidance for Collecting Officers and the CSC.
- Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers.
- Responsible for line managing collecting officers using trend data to reduce complaints, performance and improvements to service provision.
- Conduct audits in line with the audit schedule and spot audits for your immediate team and support auditing other teams as required.
- Identify and support the recruitment of Collecting Officers
- Responsible for collecting kit, equipment and processing Collecting Officers as leavers in our system with a future end date.
- Responsible for the management of stock and equipment prevent excessive stock holdings and reduce waste.
- Responsible for ensuring the Collecting Officers meet Health & Safety standards which include but is not limited to:Meeting the Working Time Directive (WTD) by effectively monitoring on-call and routine work ensuring the conditions are metEnsuring the wellbeing of the Collecting Officer by ensuring they take annual leave appropriately and that we meet business availability requirements
- You will be required to conduct regular customer collections in all testing methodologies to remain competent to continue to deliver training and conduct Collecting Officer audits.
The preferred profile
- Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment
- Previous experience in management of remote workers
- Previous experience of managing and resolving customer queries in a timely manner
- Excellent verbal, written and communication skills
- IT literate with a good level of experience in Word, Excel & Outlook
Abbott offers
- A comprehensive range of benefits including competitive salaries
- A fantastic defined contribution pension scheme
- Life assurance
- A fantastic flexible benefits scheme
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your recruiter.
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Regional Team Leader (Operations) South East UK employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Team Leader (Operations) South East UK
✨Tip Number 1
Familiarise yourself with Abbott's values and mission. Understanding their commitment to diagnostics and patient care will help you align your responses during interviews, showcasing how your leadership style fits within their culture.
✨Tip Number 2
Network with current or former employees of Abbott, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your experience with remote team management. Since this role involves leading a remote team, be ready to discuss specific strategies you've used to motivate and support team members from a distance.
✨Tip Number 4
Prepare examples of how you've handled customer queries effectively. This role requires excellent communication skills, so having concrete examples of your problem-solving abilities will demonstrate your fit for the position.
We think you need these skills to ace Regional Team Leader (Operations) South East UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial and leadership skills, especially in remote team management. Include specific examples of how you've inspired and motivated teams in previous roles.
Craft a Strong Cover Letter: In your cover letter, address your experience with customer queries and your ability to resolve them efficiently. Mention your familiarity with Health & Safety standards and how you ensure compliance within your team.
Showcase Relevant Experience: Detail any previous roles that involved managing collecting officers or similar positions. Highlight your experience with audits and training, as well as your IT literacy with tools like Word, Excel, and Outlook.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear communication is key, so ensure your written skills shine through in both your CV and cover letter.
How to prepare for a job interview at Abbott
✨Showcase Your Leadership Skills
As a Regional Team Leader, you'll need to demonstrate strong managerial abilities. Prepare examples of how you've inspired and motivated teams in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with Collection Methodologies
Since the role involves overseeing Collecting Officers, it's crucial to understand the collection processes. Brush up on the various methodologies used in diagnostics to discuss them confidently during the interview.
✨Highlight Remote Management Experience
Given that this position involves managing remote workers, be ready to share your experiences in leading teams from a distance. Discuss tools and strategies you've used to maintain communication and productivity.
✨Prepare for Customer Query Scenarios
The role requires resolving customer queries efficiently. Think of specific instances where you've successfully handled customer issues and be prepared to discuss your approach and the outcomes.
