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- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Abbott, a global leader in innovative healthcare solutions.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Why this job: Join a team transforming healthcare with cutting-edge diagnostic technology.
- Qualifications: Bachelor's degree or equivalent experience in medical or engineering fields.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support the Plymouth and the surrounding areas.
What You’ll Do
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations.
- Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
Required Education and Experience You’ll Bring
- Bachelor's degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
What We Offer
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Field Service Engineer in Plymouth employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and diagnostics field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Abbott or other companies.
✨Tip Number 2
Prepare for those interviews! Research Abbott’s products and services thoroughly. Be ready to discuss how your skills align with their mission of improving patient care. Practise common interview questions and think about how you can showcase your technical expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Technical Service Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings, including those for Field Service Engineers, so keep checking back regularly!
We think you need these skills to ace Field Service Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer engagement, as these are key for us at Abbott.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about diagnostics and how your skills align with our mission. Be genuine and let your personality shine through!
Showcase Your Technical Skills: Since this role involves installations and repairs, be sure to mention any technical expertise you have. We want to see your problem-solving skills and how you’ve used them in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Abbott
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to diagnostic instruments and the specific services Abbott provides. Familiarise yourself with common issues that arise during installations and repairs, as well as the latest trends in the diagnostics industry.
✨Showcase Your Communication Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders. This will demonstrate your ability to engage with lab staff and key stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of past experiences where you successfully resolved technical issues or improved service delivery. Be ready to explain your thought process and the steps you took to achieve a positive outcome.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about Abbott's products, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
