At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare and diagnostics.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Excellent opportunities for professional development and coaching.
- Why this job: Make a real impact in healthcare while growing your career in a dynamic environment.
- Qualifications: Bachelor's degree or equivalent experience; technical skills preferred.
The predicted salary is between 35000 - 45000 £ per year.
The Technical Service Specialist is responsible for providing support to our customer base. You will handle installations and deinstallations, repairs, instrument hardware or software upgrades, and provide basic training to customers and Abbott Ambassadors.
Responsibilities
- Schedule and perform planned maintenance (PM) activities
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations
- Perform IQOQ (Installation Qualification/Operational Qualification) procedures during and after installation
- Assist with customer business reviews
- Schedule, perform and document hardware and software updates (TSBs)
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
- Perform basic technical coaching and training to other Technical Service Specialists
Qualifications
- Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references
- Successful engagement with customers, specifically key stakeholders, and lab staff
- Excellent product and industry knowledge
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Coaching and training skills
- Excellent experience in use of analytical tools and software
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people. Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company’s commitment to improving patient care and lowering overall costs. At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Technical Service Specialist/ Engineer- Oxford employer: Abbott
Abbott is an exceptional employer, offering a dynamic work environment in Oxford where innovation meets healthcare. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that encourages collaboration and professional development. Our competitive benefits package, including private healthcare and a defined contribution pension scheme, ensures that our team members are well taken care of as they contribute to transforming patient care through cutting-edge diagnostic solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Specialist/ Engineer- Oxford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Specialist/ Engineer- Oxford role you’re after at Abbott.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Abbott a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Abbott.
✨Apply Through Company Websites
When you spot a role like Technical Service Specialist/ Engineer- Oxford at Abbott, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Specialist/ Engineer- Oxford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Specialist/ Engineer- Oxford, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Abbott a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Abbott specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Abbott
✨Brush Up on Core Engineering Principles
Before heading into the interview with Abbott, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Abbott want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
