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- Tasks: Support and optimise IT solutions in healthcare, ensuring top-notch service and customer satisfaction.
- Company: Global healthcare leader dedicated to improving lives through innovative solutions.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits tailored for you.
- Why this job: Join a dynamic team transforming healthcare with cutting-edge technology and impactful solutions.
- Qualifications: Bachelor’s degree or equivalent experience; strong IT and customer support skills required.
- Other info: Field-based role covering Scotland with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving care for millions of people around the world. With 114,000 colleagues serving customers in 160+ countries, we’re committed to advancing the future of healthcare.
About Abbott Diagnostics (ADD): As a global leader in in vitro diagnostics, Abbott provides cutting‑edge instruments, software solutions, and tests that support hospitals, labs, and clinics worldwide. We help transform medical testing through automation, innovation, and a focus on delivering high‑quality, cost‑effective results that improve patient care. Our Informatics Team sits within the UKI Service Organisation — designed to meet the evolving needs of today’s large, complex healthcare customers. The team provides specialist informatics expertise, supporting both sales and service teams across the region.
About the Role: We’re looking for an Informatics Technical Service Specialist to implement & support complex IT infrastructure solutions including implementation, optimization, and ongoing success of Abbott’s laboratory software solutions. This field‑based role covers Scotland, with additional travel across UKI.
What You’ll Be Doing:
- Collaborate with regional and local sales teams to support and grow existing customer accounts.
- Build strong, trusted relationships with customers and use these to expand Abbott’s presence and value.
- Lead IT implementation activities in line with the agreed Statement of Work.
- Support the development and preparation of Statements of Work by gathering and validating technical needs.
- Recommend appropriate hardware solutions for Abbott IT systems and coordinate with external hardware providers where required.
- Carry out software installation, configuration, and setup activities.
- Deliver clear, structured training to end users on Abbott software applications.
- Provide comprehensive post‑implementation support, resolving issues and optimising system performance.
- Act as a technical expert across the full IT solution — supporting procurement, integration, and troubleshooting.
- Continuously enhance the customer experience by optimising service quality and the performance of Abbott IT solutions.
Success is measured by customer satisfaction (NPS), service quality, operational effectiveness, and the growth of existing accounts.
What You’ll Bring:
- A Bachelor’s degree or equivalent experience; science or medical related fields are a plus.
- Strong technical understanding of IT systems and software within a healthcare or laboratory environment.
- Experience delivering customer‑facing technical support or post‑sales service.
- Excellent communication skills with the ability to influence, train, and build rapport.
- A service‑driven mindset with a commercial awareness of customer needs.
- Strong organisation, analytical thinking, and problem‑solving abilities.
- Ability to work effectively in cross‑functional teams.
- Comfort with regular travel (typically around 3 days per week).
What We Offer: As you’d expect from a global healthcare leader, we offer an excellent package including a competitive salary, defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits programme tailored to you.
Informatics Technical Service Specialist - Scotland in Maidenhead employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Technical Service Specialist - Scotland in Maidenhead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or colleagues, be ready to discuss your technical expertise and how it relates to the role. Bring examples of past projects or challenges you've tackled to demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for interviews by researching Abbott and their products. Understand their informatics solutions and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Informatics Technical Service Specialist - Scotland in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Informatics Technical Service Specialist role. Highlight relevant experience in IT systems and customer support, and don’t forget to showcase any technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare technology and how your background makes you a perfect fit for Abbott. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves training and building relationships, make sure to demonstrate your excellent communication skills in your application. Use clear language and examples that show how you’ve successfully engaged with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Abbott
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT systems and software in healthcare. Be ready to discuss specific examples of how you've implemented or supported similar solutions in the past.
✨Showcase Your Communication Skills
Since this role involves training and building relationships with customers, practice explaining complex concepts in simple terms. Think of scenarios where you've successfully influenced or trained others and be prepared to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss challenges you've faced in previous roles and how you resolved them. Highlight your analytical thinking and organisation skills by providing clear examples of how you optimised system performance or improved service quality.
✨Understand the Company Culture
Research Abbott's values and mission. Be ready to explain how your personal values align with theirs, especially regarding customer satisfaction and service quality. This will show that you're not just a fit for the role, but also for the company.
