At a Glance
- Tasks: Support customers with installations, repairs, and training on diagnostic instruments.
- Company: Join Abbott, a global leader in healthcare innovation.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Other info: Dynamic role with 75% travel and excellent growth opportunities.
- Why this job: Make a real difference in healthcare while building a rewarding career.
- Qualifications: Bachelor’s degree or equivalent experience in medical or engineering fields.
The predicted salary is between 35000 - 45000 € per year.
About Abbott
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Our technical service team is currently recruiting for a Technical Service Specialist to support Birmingham and the surrounding areas.
WHAT YOU’LL DO
- The Technical Service Specialist is responsible for providing support to our customer base, handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
EDUCATION AND EXPERIENCE YOU’LL BRING
- Bachelor’s degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
- Proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders, and lab staff.
- Excellent product and industry knowledge.
- Excellent experience and process skills of the business functions service delivery.
- Excellent communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line responsibility.
- Coaching and training skills.
- Excellent experience in use of analytical tools and software.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Support Services
DIVISION: CRLB Core Lab
LOCATION: United Kingdom > Maidenhead: Remote
WORK SHIFT: Standard
TRAVEL: Yes, 75% of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
Field Service Engineer (Birmingham) in Maidenhead employer: Abbott
Abbott is an exceptional employer, offering a dynamic work environment in Birmingham where innovation meets compassion. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values collaboration and excellence. Our competitive benefits package, including private healthcare and a defined contribution pension scheme, ensures that our team members are well taken care of as they contribute to transforming healthcare through cutting-edge diagnostic solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Birmingham) in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by researching Abbott and their products. Understand their diagnostic tools and how they impact patient care. We want you to show up ready to discuss how your skills can contribute to their mission of transforming healthcare.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We suggest focusing on your technical expertise and customer engagement skills, as these are key for the Technical Service Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in the healthcare industry.
We think you need these skills to ace Field Service Engineer (Birmingham) in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in technical support and customer engagement, as these are key for us at Abbott.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of your past work that align with the responsibilities listed in the job description.
Showcase Your Technical Skills:Don’t forget to emphasise your technical expertise! Mention any relevant qualifications or experiences with diagnostic instruments, as well as your ability to conduct installations and maintenance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Abbott
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Brush up on the specific instruments and software used by Abbott. Be ready to discuss how you've handled installations, repairs, and upgrades in your previous roles.
✨Showcase Your Customer Engagement Skills
This role involves a lot of interaction with customers and lab staff. Prepare examples of how you've successfully engaged with clients in the past. Highlight any instances where you resolved issues or provided training, as this will show your ability to connect and communicate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a technical issue or conduct a successful installation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand Abbott's Mission and Values
Familiarise yourself with Abbott’s commitment to improving patient care and lowering costs. During the interview, express how your values align with theirs and how you can contribute to their mission. This shows you're not just looking for a job, but are genuinely interested in being part of their team.
