Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Abbott’s diagnostics customers with fast, reliable technical service and maintenance.
- Company: Join Abbott, a global leader in innovative medical diagnostics.
- Benefits: Competitive salary, pension scheme, private healthcare, and flexible benefits.
- Why this job: Make a real impact in healthcare while growing your career in a supportive environment.
- Qualifications: Bachelor’s degree or equivalent experience; strong technical and communication skills required.
- Other info: Exciting opportunities for career growth and development in a dynamic industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
We have an exciting opportunity for a Technical Service Specialist to join the team to manage London. As a Technical Service Specialist, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory. You will provide first‑line service backup to Abbott Ambassadors, resolving service interventions requiring less than four hours of labour, helping maintain service continuity and customer confidence. Your responsibilities will also include planning and delivering scheduled preventive maintenance, supporting instrument installations, and contributing to the overall efficiency, performance and growth of the district.
Success in this role will be measured by your ability to consistently meet service key performance indicators, achieve high customer satisfaction (NPS), and support profitable and sustainable business growth within your territory.
Knowledge, Skills and Abilities
- To be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.
- Bachelor’s degree or equivalent qualification or experience required; an Engineering degree (medical, electrical, mechanical or medical technology) is preferred.
- Proven experience in a similar technical service role, supported by management and customer references, or entry via a Graduate Development Programme.
- Strong ability to engage effectively with customers, particularly laboratory staff and key stakeholders.
- Recognised technical expert for assigned product lines.
- Strong communication skills with the ability to explain technical concepts clearly and confidently.
- Demonstrated capability to identify issues, drive root‑cause analysis and deliver effective resolutions.
- Confident user of analytical tools and software to support troubleshooting, reporting and decision‑making.
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Technical Service Specialist (London) employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Specialist (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abbott on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss how our skills align with the role of a Technical Service Specialist. Practice explaining complex concepts in simple terms!
✨Tip Number 3
Showcase our problem-solving skills! Be ready to share examples of how we've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure our answers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Technical Service Specialist (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Specialist role. Highlight your technical skills and any relevant experience in diagnostics or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Abbott's mission. We love seeing genuine enthusiasm for what we do.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved technical issues. We’re looking for candidates who can think on their feet and deliver effective solutions quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Abbott!
How to prepare for a job interview at Abbott
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of Abbott's products. Understand how they work, their benefits, and common issues that might arise. This will help you demonstrate your expertise and show that you're ready to tackle any technical questions thrown your way.
✨Customer-Centric Mindset
Since this role is all about supporting customers, think about how you can showcase your customer service skills. Prepare examples of how you've successfully resolved customer issues in the past, and be ready to discuss how you would handle specific scenarios related to technical service.
✨Practice Clear Communication
You’ll need to explain complex technical concepts to non-technical staff, so practice simplifying your language. Consider doing mock interviews with a friend where you explain technical topics in layman's terms. This will help you feel more confident during the actual interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you approach troubleshooting and root-cause analysis. Think of specific examples where you identified an issue, analysed it, and implemented a solution. This will highlight your analytical skills and your ability to deliver effective resolutions.
