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For Companies At a Glance
- Tasks: Provide hands-on support and training for AlinIQ products in diagnostics laboratories.
- Company: Join a leading company in diagnostic solutions with a global impact.
- Benefits: Competitive salary, private healthcare, pension scheme, and flexible benefits.
- Why this job: Make a difference in patient care by supporting innovative informatics solutions.
- Qualifications: Degree in computer science or related field, with experience in laboratory informatics.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
The predicted salary is between 35000 - 45000 £ per year.
As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.
What You'll Do
- Identify customer needs, propose solutions, manage, and resolve complex problems
- Provide feature/product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
- Provide comprehensive support for entire informatics solution
- Perform software-related installation and configuration processes
- Deliver structured software application product training to the end user
- Support post-sales informatics activities and provide expert knowledge
- Serve as level 1 complaint resolution via call centre phone support function
Qualifications
- Bachelor’s or master’s degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines, or relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories
- Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
- Technical proficiency with general business applications such as MS Office, MS Project
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality; action oriented for solving problems
- Able to improve and willing to bring ideas forward, mitigate/resolve escalated issues
- Customer focused with interpersonal skills
- Team players with awareness/experience of the business
Opportunity
This position is in the Core Laboratory Division, where our diagnostic solutions are used in hospitals, laboratories and clinics around the world. The crucial information derived from our tests, instruments and informatics systems often forms the first step in patient care decision-making.
Benefits
We offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.
Informatics Technical Specialist (UKI) employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Technical Specialist (UKI)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend relevant meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with informatics solutions, consider creating a portfolio or a case study that highlights your problem-solving abilities. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and technical support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Informatics Technical Specialist (UKI)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Informatics Technical Specialist. Highlight your experience with laboratory information systems and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex problems or provided exceptional customer service in the past.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with software installation and configuration. We want to see your technical proficiency, so be clear about the tools and systems you’ve worked with.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Abbott
✨Know Your Stuff
Make sure you brush up on your knowledge of laboratory information systems and related technologies. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Customer Service Mindset
Since this role is all about providing top-notch support, think about examples from your past where you’ve gone above and beyond for a customer. Prepare to share how you identified their needs and resolved complex issues. This will highlight your commitment to high customer service standards.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or using online resources. Focus on articulating your thoughts clearly, especially when discussing technical concepts. This will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s informatics solutions and how they integrate into the healthcare system. This shows your genuine interest in the role and helps you understand if the company culture aligns with your values.