Job ID: 31160995Company: Abbott LaboratoriesLocation: United Kingdom - RemoteJob Type: Full timeCategory: Customer & Technical SupportIndustry: HealthcarePosted Date: 2026-09-08AlinIQ Informatics Technical SpecialistAbbott Diagnostics — Field Based (UKI Travel Required)Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.
About Abbott Diagnostics Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world.
Our digital portfolio — including the AlinIQ Informatics suite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data-driven technology.
The AlinIQ Informatics Team operates within the UKI Service Organisation, supporting customers with technical expertise and hands‐on delivery of complex digital health solutions.
About the RoleWe're looking for an AlinIQ Informatics Technical Specialist to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications.
In this field-based position, you'll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support.
You will combine strong technical skills with excellent communication and problem‐solving abilities to ensure laboratories can fully leverage the power of Abbott's informatics platforms.
What You'll Be DoingImplement and configure AlinIQ Digital Health applications in line with customer requirementsCollaborate with project teams to understand and validate technical needsIntegrate software and hardware components, recommending appropriate infrastructure where requiredDeliver engaging, structured training to end usersProvide post‐implementation support, troubleshooting, and performance optimisationBuild strong customer relationships and act as a trusted technical advisorTrack progress, document updates, and maintain accurate project recordsParticipate in customer meetings and internal team sessionsSupport continuous improvement through customer feedback and solution enhancementsTravel to customer sites as part of role delivery (up to 80%)What You'll BringA Bachelor's degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related fieldTechnical understanding of IT systems within healthcare, diagnostics, or laboratory environmentsPractical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)Excellent customer-facing and communication skillsStrong analytical thinking, problem-solving abilities, and attention to detailAbility to manage tasks independently while collaborating effectively across teamsProficiency with business applications such as MS Office, MS Project, or SmartsheetWillingness to travel regularly and flexibly to support customer needsWhat We OfferAs you'd expect from a global healthcare leader, Abbott provides an excellent package including: Competitive salaryDefined contribution pension schemePrivate healthcareLife assuranceFlexible benefits programme tailored to your needsYou'll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.
Skillsaliniq informaticsit infrastructure configurationlaboratory informatics systemssoftware integrationhardware integrationtechnical supporttraining deliveryperformance optimizationproject lifecycle managementcustomer relationship managementanalytical thinkingproblem solvingms officems projectsmartsheetdocumentationcontinuous improvementtravel management
Informatics Technical Service Specialist UKI employer: Abbott
Abbott Dundee is an exceptional employer that prioritises employee growth and development within a collaborative and safety-focused work culture. With a commitment to quality and continuous improvement, employees are empowered to contribute meaningfully in a GMP-compliant environment, ensuring the highest standards for healthcare products. The location offers a supportive atmosphere where attention to detail is valued, making it an ideal place for those seeking rewarding careers in manufacturing.
