At a Glance
- Tasks: Support customers with installations, repairs, and training on cutting-edge medical technology.
- Company: Join a leading company in the medical technology sector with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities and a supportive team environment.
- Why this job: Make a real difference in healthcare by working directly with customers and advanced technology.
- Qualifications: Bachelor's degree or equivalent experience in engineering or medical technology required.
The predicted salary is between 30000 - 40000 € per year.
The Technical Service Specialist is responsible for providing support to our customer base. You will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades, and providing basic training to customers and Abbott Ambassadors.
- Schedule and perform planned maintenance (PM) activities.
- Perform new customers and laboratory site inspections for new contract/tender preparations and design for new installations.
- Conduct/assist with installation of instruments, AbbottLink, and automation and deinstallations.
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
- Assist with customer business reviews.
- Schedule, perform and document hardware and software updates (TSBs).
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade.
- Perform basic technical coaching and training to other Technical Service Specialists.
Bachelor's degree or equivalent experience required. Bachelors/Engineering degree in medical/electrical/mechanical or medical technology is preferred.
Proven track record in a similar position, supported by management and customer references. Successful engagement with customers, specifically key stakeholders, and lab staff. Excellent product and industry knowledge. Excellent experience and process skills of the business functions service delivery. Excellent communication skills. Ability to identify and drive resolution of issues. Technical expert for product line responsibility. Coaching and training skills. Excellent experience in use of analytical tools and software.
Field Service Engineer (Birmingham) employer: Abbott
As a Field Service Engineer at our Birmingham location, you will join a dynamic team that values innovation and customer satisfaction. We offer a supportive work culture with ample opportunities for professional growth, including training and development programmes tailored to enhance your technical skills. Our commitment to employee well-being is reflected in our competitive benefits package and a collaborative environment that encourages knowledge sharing and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Birmingham)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills during interviews! Bring along examples of past projects or experiences where you successfully handled installations or repairs. This will help demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer (Birmingham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in installations, repairs, and customer training. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific experiences that relate to our job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Abbott
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the instruments and software you'll be working with. Familiarise yourself with common issues and solutions, as well as the latest upgrades. This will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about specific situations where you resolved issues or provided training. This will demonstrate your ability to connect with key stakeholders and lab staff, which is crucial for this position.
✨Practice Your Communication Skills
Since excellent communication is a must-have for this role, practice explaining complex technical concepts in simple terms. You might even want to do a mock training session with a friend to get comfortable. This will help you convey information clearly during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot or perform installations. Prepare to discuss your thought process and the steps you took to resolve issues, as this will highlight your analytical skills.
