Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone and email, resolving issues and processing orders.
- Company: Join Abbott Toxicology, a leader in drug and alcohol testing solutions for diverse industries.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a supportive team focused on exceeding customer expectations and making a real impact.
- Qualifications: Strong communication skills and problem-solving abilities are essential; experience with Microsoft and Salesforce is a plus.
- Other info: Abbott values diversity and is an equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Specialist role is based within our Toxicology business unit located at our Abingdon and Loughton offices. The role is primarily responsible for ensuring customers receive an excellent service when making bookings, receiving results and responding to queries for our Occupational Health business. This role requires you to work in line within standard operating procedures and ensuring all KPIs are achieved. The work you perform as part of this role, impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations. You are responsible for providing our customers with the very best service possible. To achieve this you will be expected to:
- Manage and respond to customer queries about our Occupational Health services, ensuring that a high level of customer services is delivered at all times.
- Complete bookings for our Occupational Health services and provide support to our customers booking our services.
- Source resource, open clinics and manage clinic schedules for our Occupational Health services, as requested by our customers.
- Liaise with third party suppliers who provide some services to our customers on behalf of Abbott to ensure smooth running of clinics.
- Issue results to our customers from Occupational Health services delivered by third party suppliers.
- Work methodically to ensure that standard operating procedures are followed, and that workload is prioritised appropriately to meet agreed SLAs and KPIs.
- Complete general administrative tasks, as required.
- Undertake additional duties/tasks when requested by your line manager.
- Educated to National standards.
- Previous experience within an administrative role and/or a customer services role.
- Excellent verbal, written and communication skills.
- IT literate with a good working knowledge of Word, Excel & Outlook.
- Experience of working for a service provider in a related field s preferred., Pioneering – Ability to work with your line manager and the wider business to support with Continuous Improvement projects.
- Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
- Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
- Enduring – Ensuring that current, or changes to any process ensure the long‑term success of customer services and retain and grow our customer base.
- Abbott Rapid Diagnostics is part of Abbott\’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing, which provides important information for treatment and management of diseases and other conditions.
#J-18808-Ljbffr
Customer Services Specialist employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist
✨Tip Number 1
Familiarise yourself with the specific services offered by Abbott Toxicology. Understanding their drug and alcohol testing solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Services Specialist, you'll need to convey information clearly and professionally, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle challenges effectively, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Abbott Toxicology on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any experience with tools like Salesforce or Sage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer enquiries or resolved complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as your ability to prioritise workload, attention to detail, and commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Abbott
✨Showcase Your Communication Skills
As a Customer Services Specialist, excellent written and oral communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Consider preparing examples of how you've effectively communicated with customers in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or issues. Prepare by thinking of past experiences where you successfully resolved problems. Highlight your quick decision-making abilities and how you prioritised customer satisfaction.
✨Familiarise Yourself with Relevant Tools
While not mandatory, having a good working knowledge of Microsoft applications and familiarity with Salesforce and Sage can set you apart. Brush up on these tools before the interview, as it shows your readiness to hit the ground running.
✨Emphasise Your Customer-Obsessed Mindset
The role requires a strong focus on customer needs. Be prepared to discuss how you have gone above and beyond to exceed customer expectations in previous roles. Share specific examples that highlight your dedication to delivering exceptional service.