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- Tasks: Deliver exceptional customer service via phone and email, resolving issues and processing orders.
- Company: Join Abbott Toxicology, a leader in drug and alcohol testing solutions for diverse industries.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a supportive team focused on exceeding customer expectations and making a real impact.
- Qualifications: Strong communication skills and problem-solving abilities are essential; experience with Microsoft and Salesforce is a plus.
- Other info: Abbott values diversity and is an equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
JOB DESCRIPTION:
The Opportunity
Abbott Toxicology, a leading provider of drug and alcohol testing solutions, are partnering with local, national, and multinational organisations across many industries to build and deliver customised end-to-end solutions. Those solutions range from providing rapid point of care drug tests to a full-service offering consisting of industry-specific medical assessments, health surveillance, health & wellbeing services, random- and for cause drug testing on site and in our laboratories, and many more.
As a Customer Services Specialist, you will be at the forefront of delivering an outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our \”Right First Time\” approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:
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Respond to customer enquiries via phone and email providing accurate and timely information.
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Handle and resolve customer complaints and issues, ensuring customer satisfaction.
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Process customer orders, track shipments, and manage any returns.
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Keep customers informed about order statuses, delivery times, and any changes.
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Work with internal teams such as sales, logistics, and warehouse to ensure smooth order fulfilment.
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Maintain detailed records of customer interactions and transactions.
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Gather customer feedback and provide insights for service improvement.
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Any other duties as assigned to support the overall objectives of the team and organisation
BASIC QUALIFICATIONS | EDUCATION:
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Excellent written and oral communication skills
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Strong problem solving skills
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Ability to prioritise workload to meet deadlines
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Be customer and quality focused
PREFERRED QUALIFICATIONS:
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Good working knowledge of Microsoft applications
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Experience in Salesforce and Sage is advantageous
COMPETENCIES:
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Customer Obsessed: You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations.
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Pioneering: Continually seek to improve processes to enhance customer exeprience, collaborating with the wider business.
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Achiving: Communicate effectively to ensure customers receive timely and accurate information.
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Caring: Support our customers and colleagues to achieve positive outcomes, considering the impact of actions and decisions on all stakeholders.
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Enduring: Champion, implement and maintain processes that ensure long-term success and growth of the customer base.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United Kingdom > Abingdon : 21 Blacklands Way ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable #J-18808-Ljbffr
Customer Services Specialist employer: Abbott
Contact Detail:
Abbott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist
✨Tip Number 1
Familiarise yourself with the specific services offered by Abbott Toxicology. Understanding their drug and alcohol testing solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Services Specialist, you'll need to convey information clearly and professionally, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle challenges effectively, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Abbott Toxicology on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any experience with tools like Salesforce or Sage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer enquiries or resolved complaints effectively in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as your ability to prioritise workload, attention to detail, and commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Abbott
✨Showcase Your Communication Skills
As a Customer Services Specialist, excellent written and oral communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Consider preparing examples of how you've effectively communicated with customers in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or issues. Prepare by thinking of past experiences where you successfully resolved problems. Highlight your quick decision-making abilities and how you prioritised customer satisfaction.
✨Familiarise Yourself with Relevant Tools
While not mandatory, having a good working knowledge of Microsoft applications and familiarity with Salesforce and Sage can set you apart. Brush up on these tools before the interview, as it shows your readiness to hit the ground running.
✨Emphasise Your Customer-Obsessed Mindset
The role requires a strong focus on customer needs. Be prepared to discuss how you have gone above and beyond to exceed customer expectations in previous roles. Share specific examples that highlight your dedication to delivering exceptional service.
