At a Glance
- Tasks: Deliver outstanding customer experiences and resolve queries in a fast-paced environment.
- Company: Abbott Toxicology, part of Abbott’s Diagnostics family, dedicated to safer outcomes.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Be the voice of our customers and make a real difference in their experiences.
- Qualifications: Excellent communication skills and strong problem-solving abilities required.
The predicted salary is between 25000 - 32000 £ per year.
At Abbott Toxicology, a part of Abbott’s Diagnostics family of businesses, we bring together dedicated experts and advanced technologies to support toxicology testing services across a wide range of industry sectors globally. Delivering critical insights that aid in the detection, treatment, and management of substance use and exposure. Our mission is to provide reliable, timely, and actionable information that supports safer and healthier outcomes for individuals and communities.
As a Customer Services Specialist, you will be at the forefront of delivering outstanding customer experiences in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.
RESPONSIBILITIES:
- Managing and responding to customer queries via phone and email providing accurate and timely information.
- Managing ad-hoc booking requests, ensuring all collections are scheduled within agreed time frames.
- Act as a key liaison between the laboratory, external service providers, and customers by investigating and resolving sample discrepancies, coordinating instrument servicing.
- Logging, investigating and resolving customer service complaints ensuring satisfactory responses are issued and improvements to processes made.
- Maintain detailed records of customer interactions and transactions.
- Any other duties as assigned to support the overall objectives of the team and organisation.
BASIC QUALIFICATIONS | EDUCATION:
- Excellent written and oral communication skills.
- Strong problem solving skills.
- Ability to prioritise workload to meet deadlines.
- Be customer and quality focused.
PREFERRED QUALIFICATIONS:
- Good working knowledge of Microsoft applications.
- Experience in Salesforce and Sage is advantageous.
COMPETENCIES:
- Customer Obsessed: You will focus on delivering exceptional service promptly, always prioritising customer needs and exceeding their expectations.
- Pioneering: Continually seek to improve processes to enhance customer experience, collaborating with the wider business.
- Achieving: Communicate effectively to ensure customers receive timely and accurate information.
- Caring: Support our customers and colleagues to achieve positive outcomes, considering the impact of actions and decisions on all stakeholders.
- Enduring: Champion, implement and maintain processes that ensure long-term success and growth of the customer base.
Customer Service Specialist employer: Abbott
At Abbott Toxicology, we pride ourselves on being an exceptional employer that fosters a collaborative and supportive work culture. Our commitment to employee growth is evident through ongoing training opportunities and a focus on career development, ensuring that our Customer Service Specialists thrive in their roles while making a meaningful impact on public health. Located in a dynamic environment, we offer competitive benefits and a chance to be part of a mission-driven team dedicated to delivering critical insights for safer and healthier communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research Abbott Toxicology and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've resolved issues effectively. Be ready to share these during interviews to demonstrate your capability in maintaining high customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Abbott Toxicology.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your communication skills and problem-solving abilities, as these are key in delivering outstanding customer experiences.
Showcase Your Experience:If you've got experience in customer service or using tools like Salesforce and Sage, flaunt it! We want to see how your background aligns with our mission of providing reliable and timely information.
Be Professional Yet Personable:While professionalism is crucial, don’t forget to let your personality shine through. We’re looking for someone who can connect with customers and make their experience memorable, so a friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Abbott
✨Know the Company Inside Out
Before your interview, take some time to research Abbott Toxicology. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. Be ready to demonstrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of scenarios where you had to make quick decisions or resolve issues efficiently. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Customer Focus
Highlight your commitment to customer satisfaction. Share experiences where you went above and beyond to meet customer needs. This aligns perfectly with Abbott's 'Right First Time' approach and shows that you understand the importance of delivering exceptional service.
